Get Advice

For urgent advice please call our expert housing advice helpline on 0345 075 5005

Please note the telephone advice service operates between 9.30am – 4pm, Monday to Friday.

If you’re looking for something in particular, search for it below using keywords.

Online housing advice services (BETA)

We have introduced new ways of connecting with our expert housing advisers, including audio direct from your web browser and live chat. For the audio chat you will need to be using an up to date version of Google Chrome or Firefox as your browser. Please bear in mind these services are still in beta test - so please feedback to us with any comments or issues you may have. These buttons will only be operational if there is an adviser available to help you.


You don’t have to be living on the street to be homeless. You may be sleeping on a friend’s sofa, staying in a hostel, or living in overcrowded or unsuitable accommodation


If you are being evicted, the sooner you seek advice, the better. All landlords have to follow special legal procedures in order to evict tenants. There are laws to protect you

Finding a place to live

Whether you need emergency housing or want to buy your own place, it’s important to find somewhere that suits your needs. You also need to understand the rights each option would give you

Paying for housing

Housing problems mostly begin because of financial difficulties. Whatever your situation, you should get advice immediately if you are having problems paying for your accommodation

Renting and leasing

Whether you are renting or leasing, you have rights. If you rent your home or are a leaseholder, you have a legal agreement with the landlord or freeholder. This gives you rights and responsibilities

Mortgage repossession

If you are struggling to pay your mortgage, are in arrears and/or are facing repossession then it is important to seek advice immediately. Repossession doesn’t happen automatically and it may be possible to stop the process at any stage

Repairs and bad conditions

This section provides information about the rights you have if your rented home needs repairs. It also explains what you can do if you are worried about safety, or your home has become unsuitable for you

Families and relationships

Whether they are family members, your husband, wife or civil partner, an opposite sex or same-sex partner. Your rights will vary depending on the legal status of your relationship and whether you own or rent your home

Advice for young people

Shelter Cymru is working with young people to raise awareness on homelessness and housing problems. Find out more about our Education service and how we provide information about housing and related issues to young people in the Early Prevention section

Money advice

The Money Advice Service helps people manage their money. They do this directly through their own free and impartial advice service. We’re working with the Money Advice Service to help people with their money problems and housing issues


This section provides straightforward, unbiased information about mortgages. The decisions you make about your mortgage are very important, so you may need one-to-one help. A financial adviser or mortgage broker can help you to understand all of the different options.

Advice near you

Our expert advisers provide free, independent, specialist housing and debt advice to anyone who needs it – no matter what your situation. Select your local area to check when our advisers are in your area

Free resources

In this section you will find a number of resources that you can download and print off to help you with your problem. These include interactive sample letters which you can save, complete with your own details and print out

Useful links

In this section you will find a number of useful links to other organisations that may be able to help you with your problem. These include organisations for older people, young people and people with dependencies.

We are sorry that we cannot provide this information in Welsh, however if you would like to speak to an adviser in Welsh please contact 0345 075 5005.

Please note the telephone advice service operates between 9.30am – 4.30pm. You can also email Shelter Cymru and an adviser will respond to your emails within five working days.