For urgent advice please call our expert housing advice helpline on 0345 075 5005
Please note the telephone advice service operates between 9.30am – 4pm, Monday to Friday.
We have introduced new ways of connecting with our expert housing advisers, including audio direct from your web browser and live chat. For the audio chat you will need to be using an up to date version of Google Chrome or Firefox as your browser. Please bear in mind these services are still in beta test - so please feedback to us with any comments or issues you may have. These buttons will only be operational if there is an adviser available to help you.
You don’t have to be living on the street to be homeless. You may be sleeping on a friend’s sofa, staying in a hostel, or living in overcrowded or unsuitable accommodation
Housing problems mostly begin because of financial difficulties. Whatever your situation, you should get advice immediately if you are having problems paying for your accommodation
This section provides information about the rights you have if your rented home needs repairs. It also explains what you can do if you are worried about safety, or your home has become unsuitable for you
The Money Advice Service helps people manage their money. They do this directly through their own free and impartial advice service. We’re working with the Money Advice Service to help people with their money problems and housing issues
We are sorry that we cannot provide this information in Welsh, however if you would like to speak to an adviser in Welsh please contact 0345 075 5005.
Please note the telephone advice service operates between 9.30am – 4.30pm. You can also email Shelter Cymru and an adviser will respond to your emails within five working days.