This report looks at how homelessness services have changed in the six months since Wales’ first piece of housing legislation – the Housing (Wales) Act 2014 – came into force.

Although it’s still early days, we believe it is vitally important to get services off on the right foot. Since part two of the Act was implemented in April we have been closely monitoring how services have been responding. It’s an incredibly varied picture. There are inspiring examples of good practice, and some worrying weak spots. There are households being helped way above and beyond the requirements of the Act – and there are others left out, literally, in the cold.

We’re worried that some authorities are still assisting people ‘unofficially’ outside the legislation. We’re also concerned about the numbers of people who are falling out of the system and not getting their homelessness successfully dealt with, either because they were found intentionally homeless, not priority need, ‘failed to cooperate’ or other such reasons.

But despite some problems, the overall picture is of an encouraging start with homelessness being successfully prevented for the majority of households.

The aim of this report is to spread good practice and nip problems in the bud before they become habits that are harder to break.

Download the full report →