The council housing department might send you to social services because it has decided it cannot help you, or because it thinks social services can provide more appropriate help (for example, if you have difficulty living independently).
Social services are under a duty to promote the well-being of people who need care and support. This could include people who:
- are under 18
- have left care (or are about to do so)
- are responsible for dependent children
- are disabled, ill or elderly
- care for people who are disabled, ill or elderly.
Every council should have set procedures for referring people between housing and social services. This should avoid people being passed between housing and social services without either department taking responsibility. However, it does sometimes happen that people are passed between departments. If this happens to you, get advice.
For more information on the type of help social services can give, click here.