Coronavirus (COVID-19)

Many people are worried about Coronavirus (COVID-19) and how this could affect their housing. Click here to find out what COVID-19 means for you.

Mortgage repossession

If you are struggling to pay your mortgage, are in arrears and/or are facing repossession then it is important to seek advice immediately. Repossession doesn’t happen automatically. It may be possible to stop the process at any stage. These pages will help you think about your options.

You can also download our:

For urgent advice please call our expert housing advice helpline on 08000 495 495

or, for non-urgent enquiries please use our email advice service. An adviser will aim to reply to emails within five working days.


The ban on evictions during the coronavirus pandemic has now finished. Since 21 September 2020 the court can recommence possession claims.

However, the Financial Conduct Authority (FCA) has said that mortgage lenders shouldn’t start or continue court action for repossession until at least 31 October 2020.

The court will tell you when any new hearing is, but this may take some time. If you are worried, ring your court to find out what has happened with your case.

If you are able you should still pay towards your mortgage while you are waiting for a court hearing.

If you are struggling to pay your mortgage because of coronavirus you might be able to apply for a 3 month payment holiday. Click here for more information.

Preventing court action

Lenders can take legal action to evict you from your property but it may be possible to avoid going to court.

Going to court

What happens and what you need to do if your lender has taken court action to repossess your home.

Can I stay in my home?

Whether you can stay in your home will depend on the type of decision the court makes.

Ordered to leave

If the court has ordered you to leave your home, and you haven’t spoken to an adviser yet, do so immediately.

Accommodation after repossession

If your home is repossessed and you can’t delay or stop the eviction, you will need to find alternative accommodation.

Sale by mortgage lender

If your home is repossessed, it will probably be sold by your lender to pay off your debts.

Paying off mortgage debt

If the money from the sale of your home isn’t enough to cover your debts, you will still owe the outstanding amount.

Repossession by landlord’s lender

Your landlord’s lender may try to repossess the property you are renting if your landlord does not keep up with their mortgage payments.

We are sorry that we cannot provide this information in Welsh, however if you would like to speak to an adviser in Welsh please contact 08000 495 495.

This page was last updated on: Medi 22, 2020

Shelter Cymru acknowledges the support of Shelter in allowing us to adapt their content. The information contained on this site is updated and maintained by Shelter Cymru and only gives general guidance on the law in Wales. It should not be regarded or relied upon as a complete or authoritative statement of the law.

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