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Repairs and bad conditions
This section provides information about the rights you have if your rented home needs repairs. It also explains what you can do if you are worried about safety, or your home has become unsuitable for you.
You can also download and print our advice booklet ‘Getting repairs done‘ or our factsheet ‘Disrepair-what can I do?‘.
Contact us
For urgent advice please call our expert housing advice helpline on 08000 495 495
or, for non-urgent enquiries please use our email advice service. An adviser will aim to reply to emails within five working days.
Advice near you
Repairs in private tenancies
If you are a private tenant and your home needs repairs, your landlord is responsible for most repairs
Repairs in social housing
This section explains the rights you have if your home needs repairs and you rent from a council or housing association
Home safety
This section looks at fire, gas and electrical safety. It explains how to prevent accidents and what you should do in an emergency
Getting adaptations
It may be possible to get adaptations carried out to make your home more suitable for you
Problems with neighbours
Find out what you can do if your neighbours are noisy or are harassing you. If you are having a dispute with a neighbour it is a good idea to seek mediation to resolve problems before they get worse.
Overcrowding
Find out who qualifies as legally overcrowded and what you can do if you are living in overcrowded conditions.
Mobile home site conditions
If you live on a protected site, there are several options open to you, whether you rent or own your mobile home
Flooding
Find out what you can do about rehousing and repairs if your home is flooded.
We are sorry that we cannot provide this information in Welsh, however if you would like to speak to an adviser in Welsh please contact 08000 495 495.
This page was last updated on: Chwefror 17, 2020
Shelter Cymru acknowledges the support of Shelter in allowing us to adapt their content. The information contained on this site is updated and maintained by Shelter Cymru and only gives general guidance on the law in Wales. It should not be regarded or relied upon as a complete or authoritative statement of the law.
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