What information should I send with the claim?
You will probably be asked to give evidence of your income, outgoings and any savings. You may have to provide copies of your bills, such as rent, water, electricity or gas.
If you receive disability benefits such as Personal Independence Payments (PIP) or Disability Living Allowance (DLA) make sure you explain if you are using those benefits to pay for things related to your disability. The council should then not take them into account.
If I don’t get it, can I appeal?
If your council turns your application down, you can ask them to reconsider if you think the decision is unfair.
If the council refuse to look at it again or do not change their mind there is no legal right of appeal, although the council could be challenged if they have acted unreasonably when dealing with your claim. If you think this applies then get help straight away.
In cases where there has been some maladministration you may be able to complain to the Public Services Ombudsman for Wales.
Councils receive new funding for DHPs every financial year so if it is refused this year you can still reapply in the next financial year.