Repairs in private tenancies
If you are a private tenant and your home needs repairs, your landlord is responsible for most repairs, but you also have some responsibilities. This section explains who is responsible for what and what you can do if your landlord refuses to carry out repairs.
You might want to download our Disrepair factsheet.
If you are under 25 take a look at our Repairs and bad conditions advice page, specifically put together for young people.
Landlords’ repairing obligations have not changed during the coronavirus pandemic.
You should inform your landlord of any repairs needed to the property by phone, email or online. They might not be able to get the problem fixed during the usual timescales but shouldn’t delay repairs unreasonably.
You normally have to allow your landlord access to carry out repairs but you can ask your landlord to postpone any repairs which are not urgent.
You should use your own personal judgement around letting somebody into your home.
What if my boiler breaks, or something else happens which is an urgent risk to my health?
If it is safe and reasonable, you are able to allow local authorities, landlords or contractors access to your property in order to inspect or fix any urgent health and safety issues. Anyone who comes to your property should follow Welsh Government guidance on social distancing.
Welsh Government recommends no work should be carried out in any household which is self-isolating unless it is to repair a fault which poses a direct risk to people’s safety. Inform your landlord if you are self-isolating, you should arrange for them to contact you either by phone, email or through a family member or friend.
Urgent health and safety issues might include:
- a leaking roof
- a broken boiler leaving you without heating or hot water
- plumbing issues meaning you don’t have washing or toilet facilities
- broken white goods which mean you don’t have a washing machine or fridge to store food safely
- security issues such as a broken window or external door
- repairs to equipment that a disabled person relies on.
Annual gas safety checks remain an important legal requirement but they should be rearranged if they cannot go ahead safely because someone in your home is at high risk or self isolating. Further guidance for tenants and landlords is available on the Gas Safe Register website.
This section explains what repairs your landlord is responsible for, and what your responsibilities are as a tenant.
If you rent privately and the place is furnished, it’s likely that both you and your landlord have responsibilities to repair or replace furniture and other household items provided.
If disrepair in your home has made you ill, caused you inconvenience and stress, or damaged your belongings, you might be able to claim an amount of compensation from your landlord.