Due to the demand on our service, webchat is currently unavailable. Should you require housing advice please use our online advice pages, WYNI chatbot or call our advice line.


We will not tolerate any form of hate or discrimination.  If you are abusive to our staff or the people we serve, or you act unreasonably, this may result in us ending the webchat and withdrawing our service.

Due to our organisation values, we will not provide any advice to landlords or anyone seeking to make another person homeless. There may be other advice available to you from Rent Smart Wales, the National Landlords Association or your Local Authority.

Our Webchat service is to provide advice to new clients only. If you have an open case with us or have previously sought advice from us on the same issue, please contact your local Shelter Cymru office 

Our free webchat service

Chat to an expert housing adviser online.

Our advisers are available to chat 9am – 4pm Monday – Friday.

If your situation is not urgent and you would like to get advice from one of our housing advisers you can chat online using our webchat service.

What to expect during the chat

Most chats usually take around 20 minutes, but can be shorter or longer depending on your issue.

Please have any relevant paperwork, information or details about your situation to hand.

Before chatting to us, we recommend trying our housing advice pages to see if you can find the information you are looking for. Use our digital assistant Wyni to guide you to the right advice.

If you’re in urgent need

If our expert housing advisers are not currently available to chat and you can’t find what you are looking for on our housing advice pages, please try our urgent housing helpline.

If you are at immediate risk

Dial 999 for help if you’re at risk of violence.

If you’re feeling really low and need to talk, you can call the Samaritans for free on 116 123, contact the C.A.L.L. mental health helpline for Wales (text or phone) or visit stayingsafe.net.

The Llamau Youth Homeless Helpline is available to support young people at risk of, or experiencing homelessness. If you are aged 16-24 and without a safe place to stay, Llamau Youth Homeless Helpline is open through the night, from 5pm to 9am and throughout the weekend from 5pm Friday night until 9am Monday morning. 0800 0 495 495, Press option 1 free of charge for help and advice on how to keep safe and access support.

Did you find this helpful?

Rydym yn ymddiheuro na fedrwn ddarparu’r wybodaeth yma yn Gymraeg, ond os hoffech siarad ag ymgynghorydd yn Gymraeg yna cysylltwch ar 08000 495 495.
We are sorry that we cannot provide this information in Welsh, however if you would like to speak to an adviser in Welsh please contact 08000 495 495.

This page was last updated on: Mai 31, 2024

Shelter Cymru acknowledges the support of Shelter in allowing us to adapt their content. The information contained on this site is updated and maintained by Shelter Cymru and only gives general guidance on the law in Wales. It should not be regarded or relied upon as a complete or authoritative statement of the law.