Please take a moment to read our terms and conditions

Purchaser cancellations and transfers
For a no hassle cancellation at least 28 days notice is required in writing. Where less than 28 days notice is given 50% of the full fee will be payable.

If less that 14 days notice is given the full training fee will be charged. The purchaser may change the course to an alternative, provided there is more than 14 days notice given prior to the original course date. There will be a 5% (of total fee) added to the total cost for administration.

Cancellations by Shelter Cymru
Shelter Cymru will only cancel a course in extreme circumstances, such as staff sickness. Regrettably, if we do have to cancel a course we cannot refund any expenses incurred, eg accomodation costs. We will, of course, refund your full course fee.

For full terms and conditions contact our training department or phone us on 01792 483020.

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