Shelter Cymru runs free advice surgeries in locations all over Wales. You can also try our online advice or contact our expert housing advisers by telephone or email.
Advice online
We have lots of free online advice and information that may help you. Click on a topic on the right to start.
If you’re looking for something in particular, use our search tool. Use keywords, such as; Advice for Students, Debt Advice, Free Resources and Mortgage Advice.
Find the help you need
Click here to meet Wyni – Shelter Cymru’s new digital assistant who will help you quickly find the advice you need on our website.
Call our helpline : 0345 075 5005
Our expert housing advice helpline is open between 9.30am – 4pm, Monday to Friday if you need urgent advice.
Email an adviser
Fill out our quick form and we’ll get back to you within 5 working days with free, confidential advice.
Advice near you
If you need to speak to someone face to face, select your local area to check when our expert advisers are near you.
Advice videos
All videos are available in English and Welsh language on our Youtube channel.
Kindly supported by players of the People’s Postcode Lottery.
Getting help from the council if you are homeless in Wales
Eviction
What should a landlord do with my tenancy deposit?
We are sorry that we cannot provide this information in Welsh, however if you would like to speak to an adviser in Welsh please contact 0345 075 5005.
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