Unfortunately, due to high demand on our services we are currently unable to respond to email enquiries.

Call our expert housing helpline on

08000 495 495 9.30am – 4pm, Monday to Friday.

If you need to speak to someone, select your area to check when our advisers are near you.

Meet Wyni – Shelter Cymru’s digital assistant who will help you quickly find the advice you need on our website.

Advice online

Advice videos

All videos are available in English and Welsh language on our Youtube channel.

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Getting help from the council if you are homeless in Wales


What should a landlord do with my tenancy deposit?

We are sorry that we cannot provide this information in Welsh, however if you would like to speak to an adviser in Welsh please contact 08000 495 495.