For urgent advice please call our expert housing advice helpline on 0345 075 5005
Please note the telephone advice service operates between 9.30am – 4pm, Monday to Friday.
We have introduced new ways of connecting with our expert housing advisers, including audio direct from your web browser and live chat. For the audio chat you will need to be using an up to date version of Google Chrome or Firefox as your browser. Please bear in mind these services are still in beta test - so please feedback to us with any comments or issues you may have. These buttons will only be operational if there is an adviser available to help you.
You don’t have to be living on the street to be homeless. You may be sleeping on a friend’s sofa, staying in a hostel, or living in overcrowded or unsuitable accommodation. This section explains what homelessness is, how it can be avoided, how you can get help and what to do if you’re sleeping rough.
Housing problems often begin because of financial difficulties. This section explains what help there is to pay for housing, including Housing Benefit, and includes information about tenancy deposits (bonds) and what to do if you fall in to arrears with your rent. Whatever your situation, you should get advice immediately if you are having problems paying for your accommodation.
We are sorry that we cannot provide this information in Welsh, however if you would like to speak to an adviser in Welsh please contact 0345 075 5005.
Please note the telephone advice service operates between 9.30am – 4.30pm. You can also email Shelter Cymru and an adviser will respond to your emails within five working days.