Unfortunately, due to high demand on our services we are temporarily unable to respond to email enquiries.

For information and advice on housing issues visit our Advice Online pages, if you are unsure which page you need please use our digital assistant WYNI to guide you.

Meet Wyni – Shelter Cymru’s digital assistant who will help you quickly find the advice you need on our website.

Call our expert housing helpline on

08000 495 495  9.30am – 4pm, Monday to Friday.

This service is also in great demand so please be patient and if you are unable to get through the first time please try again.

If you need to speak to someone, select your area to check when our advisers are near you.

Advice online

Advice videos

All videos are available in English and Welsh language on our Youtube channel.

Kindly supported by players of the People’s Postcode Lottery.

Getting help from the council if you are homeless in Wales

Eviction

What should a landlord do with my tenancy deposit?

We are sorry that we cannot provide this information in Welsh, however if you would like to speak to an adviser in Welsh please contact 08000 495 495.

Meet Wyni – Shelter Cymru’s digital assistant who will help you quickly find the advice you need on our website.

Call our expert housing helpline on

08000 495 495  9.30am – 4pm, Monday to Friday.

This service is also in great demand so please be patient and if you are unable to get through the first time please try again.

If you need to speak to someone, select your area to check when our advisers are near you.