Coronavirus (COVID-19)

Many people are worried about Coronavirus (COVID-19) and how this could affect their housing. Click here to find out what COVID-19 means for you.

Due to the current COVID-19 situation, we have had to make changes to the way we provide our services.

To keep our advice team safe, our advisers are now working from home. This means our helpline is still open but operating with reduced capacity and there is now a queue limit time of 8 minutes. We are committed to keeping you and our advisers safe throughout the coronavirus pandemic and we appreciate your patience.

Fill out our form and we’ll get back to you within 5 working days with free, expert advice.

Call our expert housing helpline on

08000 495 495 9.30am – 4pm, Monday to Friday.

If you need to speak to someone, select your area to check when our advisers are near you.

Meet Wyni – Shelter Cymru’s digital assistant who will help you quickly find the advice you need on our website.

Advice online


Under 25 and need housing advice?

Advice for young people

Advice videos

All videos are available in English and Welsh language on our Youtube channel.

Kindly supported by players of the People’s Postcode Lottery.

Getting help from the council if you are homeless in Wales


What should a landlord do with my tenancy deposit?

We are sorry that we cannot provide this information in Welsh, however if you would like to speak to an adviser in Welsh please contact 08000 495 495.

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