For urgent advice call our expert housing advice helpline on 0345 075 5005
Please note the telephone advice service operates between 9.30am – 4pm, Monday to Friday.
Advice near you
Select your local area to check when our advisers are near you. Or, alternatively, type in your area in the search box below.
Free resources
In this section you will find a number of resources that you can download and print off to help you with your problem. These include interactive sample letters which you can save, complete with your own details and print out.
Email an adviser
Our expert advice team are on hand to answer your questions and provide free, confidential advice – to whoever needs it. Fill out the quick advice request form on the Email Advice page, and we’ll get back to you within five working days. If you have an urgent problem, call the advice line on 0345 075 5005.
Free advice videos
Watch our new free advice videos, ‘Eviction’ from a private rented tenancy and ‘Getting help from the council if you are homeless in Wales’. Both videos are available in English and Welsh language on our Youtube channel.
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Free, expert housing advice
If you’re worried about your housing situation, we have a wealth of free information that may help you. Click on a topic to see more options.
If you’re looking for something in particular, search for it here. Use keywords, such as; Advice for Students, Debt Advice, Free Resources and Mortgage Advice.
We are sorry that we cannot provide this information in Welsh, however if you would like to speak to an adviser in Welsh please contact 0345 075 5005.
Please note the telephone advice service operates between 9.30am – 4.30pm. You can also email Shelter Cymru and an adviser will respond to your emails within five working days.
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