We are currently experiencing a high volume of calls and online chats, our staff are working hard to meet demand on our advice services. Please be aware that there will be delays in our response. If you are unable to speak or chat to an adviser please look at our online advice pages in the meantime.
Chat online
Chat to one of our advisers using our instant messaging service
Helpline
Call our urgent housing
helpline
Find local services
Find your nearest advice centre if you want to speak to an adviser near you
Advice online
Search our housing advice
Find advice by topic
Wyni
Shelter Cymru’s digital assistant will help you quickly find the advice you need on our website.
Under 25 and need housing advice?
Discretionary Housing Payment
If your income has reduced because of coronavirus and you are struggling to pay your housing costs, you might be able to apply to your local council for a Discretionary Housing Payment or DHP.
