Get advice

Contact our expert housing advisers via email, by telephone or in person, or find the advice you need online.

Fill out our form and we’ll get back to you within 5 working days with free, expert advice.

Call our expert housing helpline on

0345 075 5005  9.30am – 4pm, Monday to Friday.

If you need to speak to someone, select your area to check when our advisers are near you.

Meet Wyni – Shelter Cymru’s digital assistant who will help you quickly find the advice you need on our website.

Advice videos

All videos are available in English and Welsh language on our Youtube channel.

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Getting help from the council if you are homeless in Wales

Eviction

What should a landlord do with my tenancy deposit?

We are sorry that we cannot provide this information in Welsh, however if you would like to speak to an adviser in Welsh please contact 0345 075 5005.