Coronavirus (COVID-19)

Many people are worried about Coronavirus (COVID-19) and how this could affect their housing. Click here to find out what COVID-19 means for you.

What to do if you need help right now

If you find yourself in a situation where you have nowhere to stay, don’t panic : get advice as soon as you can.

Call Shelter Cymru’s expert housing advice helpline on 08000 495 495. If you prefer, visit advice near you to find a local Shelter Cymru advice surgery where you can talk to someone in person. In some areas you may also be able to speak to our Shelter Cymru Live advisers online, by live chat and by webcam.

I need somewhere to sleep tonight

The council’s housing department should be your first stop as they can help you access many different types of accommodation. You should ask to make a homelessness application. If you are homeless the council will have to provide you with some help and advice and this may include providing you with some emergency accommodation. They may also have to help you find a home, or in some situations, help you keep your current home. If the council refuse to help you, call us on 08000 495 495.

You can find more information about other short-term places to stay in our pages on leaving in a hurry.

Hassle at home?

Mediation or counselling might be able to help you talk through and work out problems with your family.

Money meltdown?

Check out our information on housing costs, or, if you need help managing your money or dealing with debts, see our money advice pages.

Shelter Cymru also provide a free, specialist, independent, confidential debt advice service surgeries across Wales. Click here to find details of your nearest debt adviser.

On the streets

If you find yourself on the streets, try to stay safe, and get help and advice as soon as you possibly can. See our pages on Sleeping on the streets for details of places that can help you.

Phone an adviser

If you have a housing problem, call our expert housing advice helpline
08000 495 495

Email an adviser

If you have a non-urgent problem and would like to speak to an advisor
email us

We are sorry that we cannot provide this information in Welsh, however if you would like to speak to an adviser in Welsh please contact 08000 495 495.

This page was last updated on: February 8, 2018

Shelter Cymru acknowledges the support of Shelter in allowing us to adapt their content. The information contained on this site is updated and maintained by Shelter Cymru and only gives general guidance on the law in Wales. It should not be regarded or relied upon as a complete or authoritative statement of the law.

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