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What to do if you have been charged a banned letting fee


What to do if you have been charged a banned letting fee If you think you have been charged a banned letting fee there is action you can take. Write to your landlord or letting agent You can write to your landlord or letting agent and ask for the fee to be returned to you. [...]


Glossary


Leaving care and getting your own place is a big step. You might feel excited but also worried and a bit unsettled. Being well prepared can help make sure your move and your time in your new place goes well.


Breathing space


Leaving care and getting your own place is a big step. You might feel excited but also worried and a bit unsettled. Being well prepared can help make sure your move and your time in your new place goes well.


Breathing Space from your debts


Breathing Space from your debts Breathing Space is a new scheme to help those struggling with debt. This includes help if you have rent or mortgage arrears. A breathing space can give you the time that you need to sort out your debts without the added pressure of action being taken against you. What is [...]


Important deadline for EU/EEA nationals


Leaving care and getting your own place is a big step. You might feel excited but also worried and a bit unsettled. Being well prepared can help make sure your move and your time in your new place goes well.


Shelter Cymru needs you!


Shelter Cymru needs you! Are you aged between 16 and 25? We want to know what you think of our advice pages. Having your say will help shape the way housing advice for young people is provided in Wales. Sign up here to find out more about how you can get involved. Name Email Date [...]


How can I apply for a Discretionary Housing Payment (DHP)


How can I apply for a Discretionary Housing Payment (DHP)? You apply for a DHP to your local council. Find your council's DHP application process here: Don't know your postcode?


Worried about a young person?


A young person may display subtle signs of being at risk of losing their home. A young person, over the age of 16 and living with their parents, has no legal right to stay in the family home if his or her parents ask them to leave.


My landlord has started court proceedings to evict me


What will happen next? Is your landlord using the accelerated possession procedure? Get advice from Shelter Cymru if court proceedings have started. An adviser can help speak to your landlord, deal with court papers and speak at any court hearing. Read our advice pages, ring our helpline or use our webchat.


LGBTQ+


No one should ever treat you badly because of your sexuality or gender identity. There are laws in place to protect you. If you feel that you are being harassed or discriminated against it is important to get advice.


Young carers


If you are under 18 and help to look after someone who has a disability, a mental health condition, an illness, drug and alcohol problems, or if you act as an interpreter for them, then you may be a young carer. You don’t have to be living in the same house as the person you care for.


Living with family


Living with family members can sometimes raise lots of different housing issues and questions.


Cash in a crisis


Cash in a crisis You might be able to get help with your money if you are in a crisis. Look at the different options below and don't be afraid to ask for help. CORONAVIRUS UPDATESelf-isolation payment If you are losing income because you have: tested positive for coronavirus and/or been told to self isolate [...]


Negotiating a reduction in your rent because of coronavirus


If you are having problems paying your rent because of coronavirus, you must tell your landlord as soon as you can. You might be able to come to an agreement or negotiate a reduction in your rent.


Homelessness Application Guide


Step-by-step guide to making a homelessness application. If you are homeless or at risk of homelessness in 56 days, you should make an application to your local council. The council should give you free information and advice and if you are eligible for further help, they will do an assessment.


Students


Finding a suitable place you can afford as a student can be difficult but there are options available. Think carefully before you enter into any agreement to rent somewhere. Make sure the property is right for you and that you have enough money to pay the rent and the bills.


Having problems with your landlord


Renting your own place can be exciting but things don’t always run smoothly. If problems happen make sure you speak to someone you trust and get advice if you need to.


Repairs and bad conditions


If you are renting a property, your landlord will be responsible for most major repairs. Tenants are usually only responsible for minor maintenance, and for putting right any damage they have caused.


Eviction


Facing eviction can be very frightening and stressful. Try to speak to an adviser as soon as you can. They can explain things to you and might be able to help you take action to get yourself more time or even stop the eviction.


Rent arrears


If you fall behind paying your rent, don’t bury your head in the sand. Act quickly to stop problems getting worse. Contact your landlord as soon as possible and explain that you are struggling. If your landlord knows what the problem is they are more likely to be sympathetic to you.


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Rydym yn ymddiheuro na fedrwn ddarparu’r wybodaeth yma yn Gymraeg, ond os hoffech siarad ag ymgynghorydd yn Gymraeg yna cysylltwch ar 08000 495 495.
We are sorry that we cannot provide this information in Welsh, however if you would like to speak to an adviser in Welsh please contact 08000 495 495.

This page was last updated on: January 6, 2021

Shelter Cymru acknowledges the support of Shelter in allowing us to adapt their content. The information contained on this site is updated and maintained by Shelter Cymru and only gives general guidance on the law in Wales. It should not be regarded or relied upon as a complete or authoritative statement of the law.