If your landlord (or agent) is harassing you, there are steps you can take:
Ask your landlord to put all communications with you in writing or email. Do the same yourself and keep/save copies. That way, you will have a record of all dealings with your landlord and of any disputes as they happen.
Keep records of any important dates and save relevant photos or videos.
If you do decide to take action against your landlord, any records you keep will be useful evidence.
Contact your landlord
Write to your landlord to ask them to stop the harassment. If this doesn’t work, write to them saying that if the harassment continues you will take legal action.
Talk to your council
Contact a tenancy relations officer at your local council or someone with similar duties. They could speak to your landlord on your behalf or take action against them.
The council’s homelessness department may help you with emergency accommodation if you’re forced to leave your home because of harassment.
Report your landlord to the police
If your landlord is making you feel unsafe in your home or has threatened you with violence, report them to the police by calling 101 or 999 if it is an emergency.
Find contact numbers for the police here.
Get an injunction
An injunction is a court order that requires someone to do something or stop doing something. You’ll need the help of a solicitor or adviser to get one. Contact a Shelter Cymru adviser near you who can then refer you to a solicitor in their legal team.
Legal aid is available for injunctions. You may be eligible for legal aid if you claim certain benefits or have a low income. Contact Civil Legal Advice to find out if you qualify for legal aid.
Have someone with you as a witness whenever you see your landlord.