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Eviction of housing association tenants

If you are a tenant of a housing association and threatened with eviction, speak to an adviser immediately. Whatever type of tenancy you have, a housing association should only evict its tenants as a last resort.

Even if the bailiffs are on the way, it’s never too late to get help.

CORONAVIRUS UPDATE

Emergency laws mean that most housing association tenants in Wales who get an eviction notice on or after 29 September 2020 are entitled to 6 months’ notice before their landlord can apply to court. This includes assured and assured shorthold (starter) tenants.

The way the courts are dealing with possession cases has changed during the coronavirus pandemic.
Step-by-step guide to possession proceedings during Covid19

There are some new stages in the possession process. These include:

Reactivation Notices: if your landlord started court proceedings before 3 August 2020 it is likely that it was put on hold for a time. Your landlord must send a Reactivation Notice to you and the court to re-start the case. In the notice they must give information to the court about the impact coronavirus has had on you and your family. Make sure you tell your landlord straight away if you are struggling because of coronavirus, for example, if your income has reduced and you cannot pay your rent. It is best to do this in an email. Your landlord will then have to pass this information on to the court in any Reactivation Notice.

Review Date: in most cases the court will set a Review Date for the judge to review the papers and see if an agreement can be reached before a court hearing takes place. You don’t need to go to court on the Review Date but you will be told when it is so that you can try and make an agreement if possible.

Courts remain open but some hearings might be dealt with by telephone or a video link. Make sure you contact the court in advance of any court hearing if you are worried about going to the court because of coronavirus.

Court duty advisers are available to help you on any Review Date or at any possession hearing. Details of how to contact an adviser should be sent to you with the papers from the court.

Bailiff eviction: bailiffs in Wales were banned from carrying out evictions during the pandemic. This ban ends on the 30 June 2021. From that date bailiffs will be able to evict you from your home regardless of the reason for eviction.

If you have received possession papers or a notice of eviction from the county court use our guide to find out what will happen next.

Always get advice if possession proceedings have started against you. It might not be too late to stop or delay any eviction.

The steps involved in eviction

To evict you from a tenancy, the housing association must take 3 steps:

  1. send you notice to leave
  2. apply to the court for a possession order
  3. ask the court to send bailiffs to evict you.

Before starting court action to evict you, the housing association must follow the rules set out in a special pre-action protocol.

The rules on eviction are different depending on what type of tenancy you have. Most housing association tenants have assured tenancies, but you could also have a secure, assured shorthold (starter) or demoted tenancy. Ask your housing association if you are not sure what type of tenant you are.

Can I defend the possession claim?

If you believe that:

  • the housing association is wrong in what they say either in the notice, or in the court papers, or
  • the notice does not comply with the rules, or
  • the housing association has not followed the pre-action protocol, or
  • that in all the circumstances it would not be reasonable for you to be evicted,

you may have grounds to defend the claim. This will depend on what type of tenancy you have and you should get advice immediately from an adviser.

We are sorry that we cannot provide this information in Welsh, however if you would like to speak to an adviser in Welsh please contact 08000 495 495.

Other pages in eviction

Preventing eviction
Private tenants
Housing association tenants
Council tenants
Mobile homes
Court action
Harassment and illegal eviction

See all advice topics

Phone an adviser

If you have a housing problem, call our expert housing advice helpline

Email an adviser

If you have a non-urgent problem and would like to speak to an adviser
email us

Pre-action eviction rules

Before starting court action to evict you, the housing association must follow the rules set out in a special pre-action protocol.

Notice of eviction

The first step a housing association must take to evict you is to give you a written notice.

Court orders

If you haven’t left by the time the notice expires, your housing association will usually have to apply for an order from the county court telling you to leave. This is known as a possession order.

Grounds for eviction

The housing association might have to prove legal reasons (known as grounds) to evict you.

This page was last updated on: June 23, 2021

Shelter Cymru acknowledges the support of Shelter in allowing us to adapt their content. The information contained on this site is updated and maintained by Shelter Cymru and only gives general guidance on the law in Wales. It should not be regarded or relied upon as a complete or authoritative statement of the law.

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