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Sample letters, fact sheets, checklists and charts

In this section you will find a number of resources that you can download and print off to help you with your problem. These include interactive sample letters which you can save, complete with your own details and print out.

Remember that if you need help with using any of these documents or need further advice after looking at them contact a Shelter Cymru adviser.

For urgent advice please call our expert housing advice helpline on 08000 495 495

or, for non-urgent enquiries please use our email advice service. An adviser will aim to reply to emails within five working days.

Temporary Accommodation Survival Guide

Being placed in temporary accommodation can leave people feeling isolated and stressed but it doesn’t have to be like that. We’ve put together a few tips that can assist you.

This guide has been put together by people who have been through temporary accommodation themselves.

Download the Temporary Accommodation Survival Guide →

Mortgage arrears

Information on how to cope with mortgage arrears.

Download »

Rent arrears

Information on how to cope with rent arrears.

Download »

Getting repairs done

Your rights if you are renting your home.

Download »

Leaving care and moving on

A housing guide for care leavers produced by Shelter Cymru’s Education Service (2011)

Click here

Fact sheets

Homeless - what can I do?

What to do if you are homeless and the help that your local council might have to give you.

Download »

Disrepair – what can I do?

What you can do if you are a tenant and are living in a property that is in disrepair.


Benefit rule changes

Housing Benefit and Council Tax Benefit Rule Changes from April 2011–2013.

Download »

Housing info for students

Vital information about finding and maintaining accommodation for students when they leave home.

Download »

Illegal eviction

A landlord can only lawfully evict a tenant by following the correct procedure. Illegal eviction is a criminal offence.

Download »

Paying a deposit

Paying deposits on privately rented properties and tenancy deposit protection schemes.


Section 21 notice

Everything you need to know about a section 21 notice.


Worried about your mortgage?

What to do if you can’t pay your mortgage or your lender is taking you to court.


Checklists and charts

Accessibility checklist

When you’re looking at properties, there are lots of things to consider.

Download »

Accommodation options

Take a look at all the different accommodation options available to you.

Download »

Applying for benefits

Always follow these rules when applying for benefits.

Download »

Emergency help for young people

If you have to leave home in a hurry, try to arrange a place to stay before you leave.


Gas and fire safety

Read this important information on gas and fire safety.

Download »

Getting the right place

Use this checklist to think about place you might want to rent.



Use this inventory to avoid disputes between landlords and tenants.


Housing benefit related claims

Provide the following information for all adults living in your home.

Download »

Items to support your homelessness application

Take as many of these items with you as you can when you go to make a homelessness application.


Leaving home checklist

A list of the basic things you may need when moving into your new accommodation.

Download »

Moving home checklist

Who has been informed that you are moving?

Download »

Moving in together

Your options for moving in with a partner – things to agree on.

Download »

Viewing a property

A list of the basic things you may need when looking for a new home.


Sample letters – homelessness

Homelessness application

This is a sample letter to support your homelessness application


Homelessness review request

This is a sample letter to support your homelessness review request.


Sample letters – disrepair

Reporting repairs – second letter

First letter before doing repairs

Second letter before doing repairs

Third letter before doing repairs

Fourth letter before doing repairs

Disrepair early notification letter

Disrepair letter of claim

Disrepair letter of instruction

Sample letters – housing benefit

HB request for two homes

Notifying HB of a change

Bedroom tax appeal toolkit

Bedroom Tax appeal toolkit

Challenging your Bedroom tax decision.


Sample letters – getting your tenancy deposit protected

Deposit – 1st request to protect deposit

Deposit – 2nd request to protect deposit

Deposit – letter before action for non-protection

Sample letters – tenancy deposit compensation claims

Deposit – letter before action for compenstion whilst still a tenant

Deposit – tenancy ended: letter before action for refund and compensation

Deposit – tenancy ended: letter before action for part refund and compensation

Sample letters – tenancy deposit refund claims

Deposit – 1st letter for refund

Deposit – letter before action for refund

Deposit – letter before action for part refund

Sample letters – tenancy deposit refund claims for use if you paid a deposit before the 6th April 2007 and your tenancy has not been renewed since

Deposit – first letter

Deposit – second letter

Letter before action

We are sorry that we cannot provide this information in Welsh, however if you would like to speak to an adviser in Welsh please contact 08000 495 495.

Shelter Cymru acknowledge the support of Shelter and NHAS in providing permission to adapt their content in the production of these downloads.

This page was last updated on: March 15, 2017

Shelter Cymru acknowledges the support of Shelter in allowing us to adapt their content. The information contained on this site is updated and maintained by Shelter Cymru and only gives general guidance on the law in Wales. It should not be regarded or relied upon as a complete or authoritative statement of the law.

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