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We want to better understand how people in need of housing support and advice use our services.

We are conducting user research video calls, approximately 45mins long with some scenarios and questions. The format will be relaxed and free for open discussion.

This research is open to anyone over the age of 18 who live in Wales. Whilst we would like to hear from those with lived experience, it’s not essential.

You will:

  • Help us improve our services to support more people
  • Receive a £20 shopping voucher

If you would like to express an interest, please complete the form below and we will contact you with more information.


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    Rydym yn ymddiheuro na fedrwn ddarparu’r wybodaeth yma yn Gymraeg, ond os hoffech siarad ag ymgynghorydd yn Gymraeg yna cysylltwch ar 08000 495 495.
    We are sorry that we cannot provide this information in Welsh, however if you would like to speak to an adviser in Welsh please contact 08000 495 495.

    This page was last updated on: August 9, 2021

    Shelter Cymru acknowledges the support of Shelter in allowing us to adapt their content. The information contained on this site is updated and maintained by Shelter Cymru and only gives general guidance on the law in Wales. It should not be regarded or relied upon as a complete or authoritative statement of the law.