Coronavirus (COVID-19)

Many people are worried about Coronavirus (COVID-19) and how this could affect their housing. Click here to find out what COVID-19 means for you.

Help with heating costs

If you are struggling to pay your heating bills, there are schemes that could help.

CORONAVIRUS UPDATE

If you are worried about your heating bills during the Covid19 pandemic, speak to your energy supplier. You could get support including:

  • reduced bills
  • a temporary break in payments
  • a change to your payment plan.

You might also qualify for help from one of the Government schemes below.

If you have a pre-payment meter which needs topping up, but you have to self-isolate, your supplier may be able to :

  • arrange for someone else to top it up
  • add credit to your account automatically
  • send you a pre-loaded top-up card.

Find more advice and help on the National Energy Action (NEA) website.

Winter Fuel Support Scheme

The Winter Fuel Support Scheme is a one-off £100 cash payment and is available to all eligible households regardless of how they pay for fuel.

The scheme is open to households where one member is in receipt of:

  • income support
  • income-based jobseeker’s allowance (JSA)
  • income-related employment and support allowance (ESA)
  • universal credit, or
  • working tax credits.

You must have been claiming these benefits at any time between 1 December 2021 and 31 January 2022, and be responsible for paying the energy bills for the property.

If you are eligible then your local council should write to you. You can also claim through your local council‘s website from 18 December 2021.

Applications must be received by 18 February 2022 and the payment should be made between 13 December 2021 and 31 March 2022.

Warm Home Discount Scheme

If you’re on a low income, or you receive the Guarantee Credit element of Pension Credit, you may qualify for a one-off £140 discount on your electricity bill.

Check Gov.uk to see if you’re eligible, find out which energy suppliers are part of the scheme and how to apply. You can also call the scheme’s helpline on 0800 731 0214.

The scheme for winter 2021/2022 opens on 18 October 2021.

Cold Weather Payments

You may qualify for Cold Weather Payments if you are on certain benefits, including:

  • pension credit
  • income support
  • income-based jobseeker’s allowance (JSA)
  • income-related employment and support allowance (ESA)
  • universal credit.

The payments are made when temperatures drop below freezing for more than a week between the beginning of November and the end of March.

You receive £25 for every 7 days where the temperature averages below zero degrees Celsius.

Payments are made automatically so you don’t need to apply.

Find out if a cold weather payment is due for your area – check Gov.uk.

Winter Fuel Payment

The Winter Fuel Payment is a grant of between £100 and £300 to help older people with winter energy bills. To qualify for the payment, you must have been born on or before 26 September 1955.

How much you get depends on your age, if you receive certain benefits and if you live alone or with others.

Further help

Contact the Energy Saving Advice Service on 0300 123 1234 or e-mail energy-advice@est.org.uk for more help and advice on paying your energy bills.

If you have problems with fuel bills or debt you can get help from specialist Shelter Cymru debt advisers or check out our cash in a crisis advice page.

You can also contact the Energy Saving Trust for advice on how to increase the energy efficiency of your home.

We are sorry that we cannot provide this information in Welsh, however if you would like to speak to an adviser in Welsh please contact 08000 495 495.

Phone an adviser

If you have a housing problem, call our expert housing advice helpline

Email an adviser

If you have a non-urgent problem and would like to speak to an adviser
email us

Did you find this helpful?

This page was last updated on: November 29, 2021

Shelter Cymru acknowledges the support of Shelter in allowing us to adapt their content. The information contained on this site is updated and maintained by Shelter Cymru and only gives general guidance on the law in Wales. It should not be regarded or relied upon as a complete or authoritative statement of the law.

Font Resize