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Many people are worried about Coronavirus (COVID-19) and how this could affect their housing. Click here to find out what COVID-19 means for you.

Dealing with debt

Whether you’re struggling to pay your rent or mortgage, stressed about paying the bills or confused over benefits, it’s important to take action and get advice. Don’t bury your head in the sand – you could make things worse.

If you need further advice call Shelter Cymru’s expert housing advice helpline on 08000 495 495. You could also email our specialist debt advice team, or, if you prefer, click here to find details of our free, specialist, independent, confidential debt advice service surgeries.

Take steps to deal with your debt

Take a look at the advice below and click on the links for more advice or tools you can use to help you.

1. Make mortgage and rent the top priority

Keep on top of your mortgage and rent payments when dealing with debts or you may be danger of losing your home.
Priority and non-priority debts

2. Manage rent or mortgage arrears

Getting help and advice can stop mortgage arrears or rent arrears turning into a problem that threatens your home.
Tackle mortgage arrears
Take action on rent arrears

3. Organise your money

Whatever your situation, knowing where your money goes can help you deal with debt and get you back in control.
Tools and advice to manage your cash

4. Deal with overdue loans and credit card spending

Using credit cards, store cards and short term loans to cover daily costs can quickly turn into long term debt.

Credit card debt
Credit card calculator

5. Use free advice to deal with debts

No matter how bad things may seem there is help and support available to get you through and deal with your debts.
Find free advice on debt

Budget planner

Use the Budget Planner provided by Money Advice Service to work out:

  • where your money goes,
  • how to cut your costs,
  • organise your cash flow.

We are sorry that we cannot provide this information in Welsh, however if you would like to speak to an adviser in Welsh please contact 08000 495 495.

Phone an adviser

If you have a housing problem, call our expert housing advice helpline
08000 495 495

Email an adviser

If you have a non-urgent problem and would like to speak to an advisor
email us

This page was last updated on: December 3, 2020

Shelter Cymru acknowledges the support of Shelter in allowing us to adapt their content. The information contained on this site is updated and maintained by Shelter Cymru and only gives general guidance on the law in Wales. It should not be regarded or relied upon as a complete or authoritative statement of the law.

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