Secure council tenancies

Most council tenants are secure tenants, unless you have an introductory or demoted tenancy or your accommodation is temporary or provided as part of your job.

Secure council tenants can only be evicted in certain situations. You can take in a lodger and may be able to pass on your tenancy, get a transfer, exchange your home or buy it at a discount. The council has to do most repairs and should consult you about how your home is managed.

Remember: The information below only applies to secure council tenants. You have very different rights if you have a different type of council tenancy.

How can I check that I have a secure tenancy?

Most council tenants who live in self-contained accommodation are secure tenants. However, some people who rent from the council are not:

  • If your tenancy started less than a year ago you may be an introductory tenant. This is a trial tenancy and means you can be evicted more easily.
  • If you live in temporary accommodation that the council arranged because you were homeless, you do not have a council tenancy but you should get priority on the waiting list. If you are offered a permanent council tenancy, it will be either an introductory tenancy or a secure tenancy.
  • If you had a secure tenancy but it has been demoted because of antisocial behaviour, you will have a demoted tenancy for one year. This gives you similar rights to an introductory tenancy, so you can be evicted very easily.
  • If you work for the council and your home comes with your job, you are probably a service occupier and have very different rights to other tenants.

The council should give you a written tenancy agreement explaining the rights and responsibilities you have as a tenant.

It should say:

  • what kind of tenancy you have
  • what your rights and responsibilities are
  • when you can be evicted
  • how repairs should be carried out
  • how much rent you have to pay, when you have to pay it, and when it can be increased.

The council can’t change the basic conditions of your tenancy without getting written agreement from you first, although they can increase the rent if they follow the correct procedure (see below).

Can the council evict me?

You have the right to live in your home indefinitely, as long as the council doesn’t start legal proceedings to evict you. The council can only evict you by following the correct procedure and getting a court order. They have to give you written notice, and prove a legal reason why you should be evicted before they can get a court order. The most common reasons for eviction include:

  • not paying the rent
  • causing nuisance to neighbours
  • using the property for illegal activities such as drug dealing
  • moving out of your home, or renting it to someone else.

If the council threatens to evict you for any reason, get advice immediately. Even if the bailiffs are due, it may still be possible to get the eviction stopped or delayed. An adviser can check whether you have broken the rules and may be able to help you put things right, for example by claiming benefits or settling a disagreement with neighbours. Some advisers can also help you put together the legal arguments you will need for a defence.

For more information, see our pages on the Eviction of council tenants.

What are the rules on rent and rent increases?

Secure tenants’ rents are usually lower than private landlords would charge for the same kind of property. Read your tenancy agreement to see what it says about how the rent should be paid. Your council will give you rent statements from time to time, showing how much rent was due and how much rent was paid.

There are also rules on when the rent can be increased. The council should give you written notice before they can put the rent up. If you pay your rent weekly, they should give you at least four weeks’ notice. It’s usually very difficult to challenge council rent increases, even if they seem unfair.

Your rent should always be your top financial priority as you could lose your home if you get into rent arrears. If you have a low income, you may be able to claim housing benefit to help with the cost. An adviser can check whether you’re claiming everything you are entitled to.

Who is responsible for repairs?

The council should give you information about what repairs you are responsible for, which usually includes internal decoration and putting right any damage you cause. They are usually responsible for most other repairs, including any problems with the roof, guttering, windows, doors and brickwork. They also have to ensure that the plumbing, gas and electricity are working safely.

If you have a repair problem, report it to the council immediately. They should have a 24 hour service for emergencies and proper procedures for carrying out any work involved. If the repairs aren’t carried out, or are done badly, get advice. It may be possible to force the council to do the work needed, or get it done yourself and claim compensation for the cost. Be careful though – you have to follow the correct procedure. You should not stop paying the rent as you could risk being evicted.

If you want to make improvements to your home, you have to get written permission from the council first. They can’t refuse certain improvements without a good reason. If you give up your home later on, you may be able to get compensation for money you have spent on improving it, up to a maximum of £3,000.

Can I take in lodgers or sublet my home?

You automatically have the right to take in a lodger and can normally sublet part of your home (such as a bedroom) if you get written permission from the council first. The council can only refuse permission if it has a good reason – for example, if your home would become overcrowded if someone else moved in.

If you’re thinking of letting someone move in, bear in mind that any benefits you’re claiming may be reduced. This will be the case even if the person doesn’t pay you any rent and usually applies even to members of your family.

If you move out you can lose your secure status and the council could end your tenancy very easily. It is possible to spend time living somewhere else though, and still keep your tenancy. To do this you must be able to show that you are planning to return – for example by leaving your personal belongings at home. If you need to spend time living elsewhere, get advice before you move out.

You are not allowed to rent the whole of your home to someone else, whether you intend to return or not. If you do this you could lose your home altogether and anyone living there will be evicted.

Can I pass on my tenancy when I die?

The legal process for passing your tenancy on when you die is called succession and is governed by strict legal rules.

A secure council tenancy can only be passed on once, unless your tenancy agreement allows for more than one succession.

If you have a joint tenancy, the other joint tenant will automatically take over the tenancy when you die.

If you are the only tenant, your tenancy can be passed on to your spouse or civil partner, as long as s/he has been living in your home at the time of your death. If you are not married or registered as a civil partner, your partner or another member of your family will succeed to the tenancy instead, providing s/he has been living with you for at least one year.

If another household member does not qualify to succeed to your tenancy under these rules, the council may still consider granting a new tenancy of the property to them when you die, especially if:

  • they have lived with you for the last year;
  • they have been looking after you; or
  • they have accepted responsibility for your dependents.

Unlike succession (which is a legal right), it will be up to the council to decide whether it is possible to grant a new tenancy in these circumstances.

These rules only apply to Wales. For the rules about succeeding to a tenancy in England see the Shelter website.

Can I give my tenancy to someone else during my lifetime?

This process is called assignment. Secure tenants can assign their tenancy to any person who would be eligible to take on the tenancy by succession (see above). This includes couples who aren’t married or registered as civil partners. But if the correct process isn’t followed, you could still be responsible for paying the rent and the person who stays on could be evicted.

Can I get a transfer or exchange my home?

It may be possible to get a transfer to another property owned by the council or a housing association. Most councils have a waiting list for tenants who want a transfer and can give you information about the rules. You are more likely to be offered a transfer if your home isn’t suitable for you. Even if this is the case, you may have to wait a long time for somewhere suitable, especially if you need a large property.

Alternatively, you may be able to swap homes by mutual exchange with another tenant, possibly in another part of the country. You must both have permission from your landlords and the exchange must be arranged properly. Otherwise, you could both lose your homes.

Can I buy my home or access other ownership schemes?

Currently, if you have been a council tenant for at least five years (or at least two years if your tenancy started before the 18th January 2005), you may be able to buy the home you currently rent at a discount under the right to buy scheme. In Wales the right to buy discounts range from 32% to 70%, up to a maximum of £8,000, depending on:

  • how long you’ve been a tenant with a public sector landlord (such as a council). This includes any time spent as an introductory tenant, but not time spent as a demoted tenant
  • whether the property is a house or a flat
  • the age and condition of the property.

The right to buy scheme will be abolished in Wales on the 26 January 2019 for existing council properties and has already been suspended in some areas.

So if you are a social housing tenant and want to buy your home at some time in the future, you may find you are no longer allowed to do so. Get advice as soon as possible. Take a look at the Welsh Government booklet which sets out the steps to take if you wish to apply to buy your home before the rights are abolished. (The booklet is available in other languages here).

For more information contact your landlord or a Shelter Cymru adviser.

Alternatively, you may be able to buy a home through a number of other home-ownership schemes designed to help tenants get onto the property ladder. These include :

Ask your council about the schemes that are available locally.

Can I get involved in the management of my home?

The council has to consult you about decisions that affect you. They should take your views into account when they make decisions about how your home is managed. This includes any decisions about whether your building (or estate) or all the council properties in your area should be sold to a housing association. You might be able to join a tenants’ association or committee.

However, this doesn’t necessarily mean that the council will always act on your wishes. Ask the council for more information about how you can get involved and how final decisions will be made.

What if I have a complaint?

If you feel that the council isn’t treating you fairly or has failed to fulfil its responsibilities, you can complain using their official complaints procedure. If you’re not happy with the response you get, you can complain further to the Public Services Ombudsman for Wales.

Phone an adviser

If you have a housing problem, call our expert housing advice helpline
0345 075 5005

Email an adviser

If you have a non-urgent problem and would like to speak to an advisor
email us

We are sorry that we cannot provide this information in Welsh, however if you would like to speak to an adviser in Welsh please contact 0345 075 5005.

This page was last updated on: March 15, 2018

Shelter Cymru acknowledges the support of Shelter in allowing us to adapt their content. The information contained on this site is updated and maintained by Shelter Cymru and only gives general guidance on the law in Wales. It should not be regarded or relied upon as a complete or authoritative statement of the law.