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Repairs in private tenancies
If you are a private tenant and your home needs repairs, your landlord is responsible for most repairs, but you also have some responsibilities. This section explains who is responsible for what and what you can do if your landlord refuses to carry out repairs.
You might want to download our Disrepair factsheet.
Other pages in repairs and bad conditions
Repairs in private tenancies
Repairs in social housing
Home safety
Getting adaptations
Problems with neighbours
Overcrowding
Mobile home site conditions
Flooding
Responsibility for repairs
This section explains what repairs your landlord is responsible for, and what your responsibilities are as a tenant.
Is the place fit to live in?
All rented properties must meet certain standards to make sure they are safe and fit to live in. Find out what you can do to make sure your property is safe.
Tenants doing repairs
There are some situations where private tenants have to carry out repairs themselves, for example where a tenant has caused damage. If you want to do repairs because your landlord won’t do them, there’s a procedure you must follow.
Reporting, evidence and access
Private tenants must let their landlords know about any repair work that needs doing. Tenants also have to allow reasonable access so that the work needed can be done.
Furniture and equipment
If you rent privately and the place is furnished, it’s likely that both you and your landlord have responsibilities to repair or replace furniture and other household items provided.
Disruption and poor work
If your landlord arranges repairs, they are responsible for the builders’ work. This page explains what you can do if the work isn’t done properly, or if it causes major disruption.
Moving due to disrepair
If you’re living with serious disrepair, sometimes moving out may be the best option. If you are considering doing this you need to understand your rights and responsibilities.
Taking court action
If a landlord won’t carry out repairs, it may be possible to get a court order instructing them to do the work and/or claim compensation.
Compensation for disrepair
If disrepair in your home has made you ill, caused you inconvenience and stress, or damaged your belongings, you might be able to claim an amount of compensation from your landlord.
Risk of eviction
Before you take action, you need to consider the risk that your landlord might try to evict you rather than do the repairs.
We are sorry that we cannot provide this information in Welsh, however if you would like to speak to an adviser in Welsh please contact 08000 495 495.
This page was last updated on: October 6, 2020
Shelter Cymru acknowledges the support of Shelter in allowing us to adapt their content. The information contained on this site is updated and maintained by Shelter Cymru and only gives general guidance on the law in Wales. It should not be regarded or relied upon as a complete or authoritative statement of the law.
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