If your landlord does not respond or deal with the problems, you can ask the council’s environmental health department to come out and inspect your home. Use our sample letter requesting an EHD inspection.
The inspection should happen quickly if there’s a serious risk of harm to you or your family. You might have to wait longer for an inspection at busy times of the year or if the disrepair problems are less urgent.
If the environmental health officer decides that your home includes a serious hazard, they should take action. The action they can take depends on who your landlord is:
My landlord is the council
If you are a council tenant, the environmental health department can only provide limited help. They can send a report or informal notice to your housing office telling them what work needs to be done.
However, as part of the council they can’t take formal enforcement action against themselves.
Use your council’s complaints procedure if the housing office won’t do the work that’s needed or doesn’t pay attention to the environment health report.
My landlord is an housing association
If you are a housing association tenant, the environmental health department can take enforcement action against your landlord. They may order them to take action to tackle the problems in your home. They can do this by issuing:
- a hazard awareness notice – warning your landlord that the council is aware of the problem
- an improvement notice – ordering your landlord to carry out certain repairs or improvements by a certain time.
Use your housing association’s complaints procedure if they don’t do the work that’s needed.