If you are experiencing a power cut you can call 105. This is a free nationwide number that will put you through to your local electricity network operator.
If you have a prepayment meter, it’s worth checking that you haven’t run out of credit. If your meter displays DEBT this means that you are out of credit and will need to top it up.
If the supply is off and you have credit, it could be an internal fault. Check that your trip switches are set to ON. If the trip switch fails to re-set you should contact a qualified electrician to take a look. .
If there has been a power cut, switch off and unplug any expensive electrical items such as your laptop, TV and smart devices – this will prevent them getting damaged when the power returns. If you need to use candles for light, never leave them unattended.
You might be able to claim compensation for power cuts. Whether you can claim will depend on:
- how long the power was cut for
- if the power cut was planned.
For more information on claiming compensation see citizens advice.