Social landlords’ repairing obligations have not changed during the coronavirus pandemic.
You should inform your landlord of any repairs needed to the property as soon as possible. They might not be able to get the problem fixed during the usual timescales but shouldn’t delay repairs unreasonably.
You normally have to allow your landlord access to carry out repairs but you can ask your landlord to postpone any repairs which are not urgent.
What if my boiler breaks, or something else happens which is an urgent risk to my health?
You are able to allow the council, your landlord or contractors in to your property to inspect or fix any urgent health and safety issues. Anyone who comes to your property should follow current Welsh Government guidance on social distancing.
Urgent health and safety issues might include:
- a leaking roof
- a broken boiler leaving you without heating or hot water
- plumbing issues meaning you don’t have washing or toilet facilities
- broken white goods which mean you don’t have a washing machine or fridge to store food safely
- security issues such as a broken window or external door
- repairs to equipment that a disabled person relies on.
Annual gas safety checks remain an important legal requirement but they should be rearranged if anyone in your house:
- has symptoms of COVID-19
- are self-isolating.
Further guidance for tenants and landlords is available on the Gas Safe Register website.