There are many paths to homelessness.

It’s never too early to get help.

There are many paths to homelessness.

It’s never too early to get help.

Every day, people are being forced into homelessness – whether that’s sofa surfing, living in unsafe or dangerous homes or rough sleeping on the streets. Homelessness comes in many different forms.

Lack of affordable housing, poverty and unemployment can push people into homelessness; many people can no longer afford rent or keep up mortgage payments.

Life events like a relationship breaking down, being made redundant, mental or physical health problems, or addiction can all contribute and increase the risk of becoming homeless. Spotting the early signs and risks and getting the right help early can help prevent this.

If you don’t have anywhere to call home or are concerned that you, or someone you know is at risk of becoming homeless, don’t wait to seek help.

Contact Shelter Cymru today.

We are currently experiencing a high volume of calls and online chats, our staff are working hard to meet demand on our advice services. Please be aware that there will be delays in our response. If you are unable to speak or chat to an adviser please look at our online advice pages in the meantime.

Chat online

Chat to one of our advisers using our instant messaging service

Helpline

Call our urgent housing
helpline

FAQs

Shelter Cymru are here to help you. You can get in touch with us by:

You can also instantly message our advisers between 10am and 2pm, Monday to Friday by opening the chatbox in the bottom left corner of the screen.

It’s never too early to get help. If you are wondering how you are going to pay your rent or mortgage, even if you haven’t missed a payment yet, you can get in touch with Shelter Cymru today.

Likewise if you have rent arrears and have been given an eviction notice to leave your property, and don’t know what to do, get in touch with us today.

Shelter Cymru exists to defend the right to a safe home.

We help thousands of people each year across Wales who are affected by the housing emergency by offering free, confidential and independent advice.

We provide information, advice and support to help people identify the best options to prevent homelessness, to find and keep a home and to help them take control of their own lives.

People become homeless for many different reasons, many times for reasons outside of their control.

It’s complicated, and it differs from person to person. But there are two main types of reason why people become homeless:

  • Problems in the system – such as the rising cost of housing, the poverty trap, and welfare benefit cuts;
  • Problems in the person’s own life – such as physical or mental health conditions, relationship breakdown.

Currently in Wales, there are around 6500 people who are homeless, living in temporary accommodation. This includes around 1500 children.

To many people, the idea of being homeless is synonymous with rough sleeping and living on the streets. While unfortunately there are still people pushed into doing this in Wales, this doesn’t paint a true picture of what it’s like to be homeless.

There are many people living in “hidden homelessness” – where they sofa surf, live in vehicles or live in temporary accommodation. For many people, these options are simply not suitable and stop many people from living healthy, happy and productive lives.

For everyone who is pushed into homelessness many more come within days or even hours of losing a place to call home. It is often the case that it is only down to the hard work of council homelessness services and other organisations such as Shelter Cymru, that these people are able to avoid being pushed into homelessness.

Speak to them and tell them to get help from an adviser as soon as they can. An adviser might be able to help them to remain in their home (or keep your home) or find a way to get back into suitable accommodation. If needed they can also put them in touch with the local council’s homelessness team.

The council has to give help and advice to anyone experiencing homelessness and might have to provide them with somewhere more suitable to stay whilst they decide what other help they can give.

Many people experiencing, or at risk of, homelessness do not recognise themselves as homeless. Even if you have a roof over your head, you could still be homeless. You might be sleeping on someone’s sofa, living in a hostel or an overcrowded house because you have nowhere else to go.

Many people in these situations don’t realise that they are homeless and that they are actually experiencing what’s known as ‘hidden homelessness’.