Former tenant arrears: Good practice principles

Aug 2020

Summary:
The Housing Quality Network found that across Wales in 2018, 993 applicants were excluded from social housing in six local authorities. Most landlords and authorities had no records of number and so, if the figure is extrapolated, it could mean over 3500 households were excluded in Wales. This paper describes good practice in helping people with former tenant arrears back into social housing.

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