Have you been stung by hidden letting fees? We don‘t think it’s fair.

From 1 November 2013 all letting agencies in England, Wales and NI must provide information upfront on what fees they charge, in their ads (in print and on their own websites).

This new Advertising Standards Authority (ASA) requirement doesn’t stop agencies charging sky-high fees – but it does mean they have to tell you about them upfront. And we think they should stick to the rules.

That’s where you come in. Tell us every time you come across fees that haven’t been advertised – and we’ll pass it on to the ASA to take action.

Please do not report any adverts listed on property portal sites (such as Rightmove, Zoopla and Primelocation) as they are exempt from this requirement.

Report hidden letting fees

Your details

Letting agency details

The problem

Your details will be shared with the ASA but not disclosed to the letting agent. You can also email your complaint to hiddenlettingfees@sheltercymru.org.uk

Contact us

Housing help and advice
Contact Shelter Cymru’s free housing advice helpline on 0845 075 5005, or;


General enquiries
If you have any general enquiries or you’re not sure who to speak to, you can use our contact form and we’ll get back to you.