Shelter Cymru Live – advice when you need it


Launched at the Charity’s People and Homes conference by Lesley Griffiths, Minister for Communities and Tackling Poverty, Shelter Cymru Live aims to help more people facing housing problems. Shelter Cymru Live provides an independent, informative and immediate response to people across Wales who may be concerned about their housing situation.

Christine Skelton, Service Manager said:

The service has been developed as a response to feedback from Shelter Cymru clients, partner agencies and our own advisors.   Responses indicated that although face to face housing advice is a very effective and often a preferred method of delivery it was clear that we needed to develop other ways for people to access advice.

Initially financed from the Professor Harris Trust, a lifelong supporter of the charity, the full service is now supported through the Welsh Government Homelessness Grant Programme and their Frontline Advice Grant.

Minister for Communities and Tackling Poverty, Lesley Griffiths said:

I am pleased the Welsh Government has been able to invest in this new service, which will enable Shelter Cymru to support even more vulnerable people.

In a digital age it is important people are able to communicate in their preferred way and to receive advice immediately. The new service is a significant milestone which will play a vital role in providing trusted advice and preventing homelessness.

Shelter Cymru Live gives more people, more options to get advice when they need it. People facing housing problems should in addition or as an alternative to contacting the service directly use the Advice on Line service. This  web based information service provides a step by step guide to housing and debt problems with downloadable self-help resources.

For advice and further information please go to