Victim Support

COVID-19 Update

If you’re currently experiencing – or have experienced - domestic abuse and coercive control you may feel even more isolated and frightened than usual while you and your family are social distancing or having to self-isolate. We hope that this information will help you to feel safer and less alone at what is a difficult time for everybody, but perhaps especially those who are having to keep themselves and their family safe with the added challenge of living with someone who is or has been harming you.
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Who is it for?

Victims of crimes and traumatic incidents.

Age range

All ages

Services offered

Victim Support (VS) is an independent charity dedicated to supporting victims of crime and traumatic incidents in England and Wales. Their purpose is to provide specialist help to support people to cope and recover to the point where they feel they are back on track with their lives. Users of the service can contact the councillors via telephone or on the online chat.

How to access

Telephone or Online

Email

email support line available on website

Open hours

24 7

Website

https://www.victimsupport.org.uk/

Social Media

Facebook @victimsupport Twitter @ VictimSupport

Citizens Advice Bureaux

COVID-19 Update

This page is regularly updated as government advice becomes available.
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Who is it for?

Anyone needing advice

Age range

All ages

Services offered

The Citizens Advice Bureau (CAB) service offers free, confidential, impartial and independent advice. They have a drop in services across Wales, a national phone line and online chat service. The expert advisors can cover issues such as debt advice, employment advice, discrimination advice, disability benefits for children project, gambling intervention on various days throughout the week.

How to access

Drop in, telephone or webchat

Email

webchat available online

Open hours

Advice line's available 9am to 5pm, Monday to Friday. It’s usually busiest at the beginning and end of the day. It's not available on public holidays.

Website

https://www.citizensadvice.org.uk/wales/

Social Media

Twitter @citizensadvice [email protected]

Action for Children

COVID-19 Update

As Coronavirus puts extra pressure on families, we're offering even more online parenting support. Read our tips or speak directly to our experts via live chat
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Who is it for?

Children and teenagers

Age range

0+

Services offered

Action for Children raise awareness, identify and provide direct support to children and young people who look after or help to look after someone in their family who is unwell or disabled, including children caring for parents who have mental health or substance misuse problems. The direct support that they provide includes: Young carers needs assessment Personal support, advice and guidance Individual and group support Trips and activities during school holidays Help to access specialist services Help to access universal services such as leisure and youth services

How to access

Phone or website

Email

[email protected]

Open hours

Phone line (open 9.00am to 5.00pm, Monday to Friday)

Website

https://www.actionforchildren.org.uk/

Social Media

Twitter @actnforchildren Facebook @ActionforChildrenInstagram @actionforchildrenukYouTube Action for Children

Runaway Helpline – Missing People Charity

COVID-19 Update

Runaway Helpline is here for you 24/7 during the coronavirus outbreak
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Who is it for?

Anyone who is thinking about running away, have already run away, or have been away and come back.

Age range

11 to 17

Services offered

Whatever you tell us at Runaway Helpline we’ll listen and offer support. Not judge or tell you what to do. It’s your call. Runaway Helpline is here if you are thinking about running away, if you have already run away, or if you have been away and come back. You can also contact us if you are worried that someone else is going to run away or if they are being treated badly or abused. Runaway Helpline has been supporting young people for many years and is run by the UK charity Missing People. Our staff and volunteers are trained professionals who want to help you through anything you are finding tough. There is also advice on the website that covers a range of topics/issues young people may be facing at home.

How to access

You can call or text, for free, 24 hours a day. You can also talk to an advisor on the online 1-2-1 Chat.

Email

[email protected]

Open hours

24 7 service

Website

https://www.runawayhelpline.org.uk/

Social Media

Twitter @RunawayHelpline

Muslim Youth Helpline

COVID-19 Update

Our core service is a free and confidential Helpline, available nationally via the telephone, email, live chat and letters. The service uses male and female volunteers trained in basic counselling skills to respond to client enquiries.
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Who is it for?

Muslim Youth in Wales

Age range

up to 30

Services offered

The Muslim Youth Helpline (MYH) is an award winning registered charity which provides pioneering faith and culturally sensitive services to Muslim youth in the UK. Our core service is a free and confidential Helpline, available nationally via the telephone, email, live chat and letters. The service uses male and female volunteers trained in basic counselling skills to respond to client enquiries. We respond to any issues that our clients call us about. In line with our non-judgmental ethos we treat all enquiries seriously. The majority of our Helpline volunteers are under the age of 30 years of age as our services are targeted at young people. However we take calls from people of all ages and backgrounds and don’t turn anyone away.

How to access

via the telephone, email, live chat and letters

Email

[email protected]

Open hours

he helpline service is open 7 days a week, 365 days a year including Bank Holidays and Eid. Our current opening hours are: Monday to Sunday : 4pm-10pm

Website

https://www.myh.org.uk/

Social Media

Facebook @muslimyouthhelplineTwitter @muslimyouthhelpInstagram - muslimyouthhelpline

ChildLine

COVID-19 Update

It can be difficult to cope when there’s so much changing around us. You might be worried about schools closing, friends or relatives getting ill or what'll happen in the future. Like lots of organisations in the UK, Childline is being affected by the government's advice about keeping people safe. Changes to the service mean you'll only be able to speak to a counsellor online or on the phone between 9am and midnight. You can also send a message from your locker any time, but we won’t be able to read this straight away. Our website will still be available 24 hours a day.
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Who is it for?

Children and teenagers

Age range

Up to 19

Services offered

ChildLine is there to help anyone under 19 in the UK with any issue they’re going through. You can talk about anything. Whether it’s something big or small, our trained counsellors are here to support you. ChildLine is free, confidential and available any time, day or night. You can talk to them by email, phone or 121 counsellor chat.

How to access

Telephone or email

Email

Online via their website (you create an account to access the email service)

Open hours

24 7

Website

https://www.childline.org.uk/

Social Media

Instagram @childline_official Facebook @childline

Meic

COVID-19 Update

Information, advice and advocacy helpline for children and young people
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Who is it for?

Young people in Wales

Age range

Up to 25

Services offered

Meic is the helpline service for children and young people up to the age of 25 in Wales. From finding out what’s going on in your local area to help dealing with a tricky situation, Meic will listen even when no-one else will. We won’t judge you and will help by giving you information, useful advice and the support you need to make a change.

How to access

Telephone and Website

Email

webchat available online

Open hours

8am to midnight, 7 days a week

Website

https://www.meiccymru.org/

Social Media

Facebook @meic.cymruTwitter @meiccymruInstagram @ meic.cymruYouTube Meic

Anti Bullying Alliance

COVID-19 Update

We remain more committed than ever to supporting the children, families and children’s workforce staff in providing safe environments for children to live play, learn and grow free from bullying. We are working hard on supporting schools and children’s workforce to continue their anti-bullying endeavours in this time.
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Who is it for?

Anyone needing help or advice about bullying

Age range

All ages

Services offered

Information website that provides advice and signposting covering topics such as cyberbullying, 'what is bullying', preventing bullying, mental health and much more. The also provide helpline's to contact for additional support.

How to access

Online via website

Email

[email protected]

Open hours

24 7

Website

https://www.anti-bullyingalliance.org.uk/

Social Media

Facebook @antibullyingallianceTwitter @ABAonlineYouTube Anti-Bullying Alliance