Volunteer Pathways Programme

Shelter Cymru’s phone, email and webchat service, Shelter Cymru Live, is vital in enabling people to fight for homes and we’re looking for people to join our cause.

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You could help people to find and keep their home.

Through the Volunteer Pathways Programme, you will receive training and mentorship to gain the technical and procedural knowledge needed to contribute to the work of Shelter Cymru Live.

You will gain an invaluable insight into what it’s like to be a part of the organisation’s advice team and, should you wish to apply for any future job opportunities, you will feel more confident in doing so.


The benefits of volunteering with Shelter Cymru were meeting a team of very dedicated and passionate individuals, access to quality training in Housing Law and the opportunity to shadow experienced caseworkers.”

– one of our volunteers

Whilst prior knowledge of housing advice is not necessary, we will be seeking applicants who are confident to work with people in client-facing roles, and are reliable, honest and non-judgemental. As much of the role will be undertaken remotely and by email or webchat, we will ask that people have basic IT skills and be able to communicate in writing. We’re also eager to recruit bilingual volunteers where possible in line with our Welsh Language Promotion Plan to enable us to deliver bilingual services should they be required. In order to carry out the role, we will also ask that people have access to wifi, and to let us know if they require access to a computer/laptop. We will ask volunteers for a minimum time commitment of 1-2 days per week over a 12 month period.

All applications for the Pathways Programme will be considered, but we are particularly interested in hearing from:

  • People with lived experience of homelessness
  • Current law students or recent law graduates.

The volunteer coordinator will aim to recruit, train, supervise and mentor up to 10 volunteers every 6 months over a 2 year period – up to 40 volunteers in total.

Please note that all successful volunteers will be required to undergo a disclosure check, through the Disclosure and Barring Service, the cost of which will be covered by Shelter Cymru. You can still be a Shelter Cymru volunteer if you have a criminal record, we will just take into account the nature of any information you disclose to us and its relevance to the position you are applying for when considering your application.

We are currently closed for applications, however hope to recruit for a new cohort of volunteers from June 2024. As such, any expressions of interest, applications or questions about the programme should be sent to [email protected] . We will acknowledge receipt of your application, and will come back to you when applications are again open.