Joint head of Housing Services

JJ has worked for Shelter Cymru for over thirty years as a volunteer adviser, a specialist housing caseworker, a regional services manager, a Head of Strategy and Development and now as a Joint Head of Housing Services.

JJ is a member of the Welsh Government’s National Advice Network and is particularly familiar with the delivery of social welfare advice. He has undertaken a secondment with the Welsh Government, where he led on the development of regional advice networks.

Current pre-occupations include the use of technology to better deliver services, service user involvement and system-thinking approaches to service delivery.