Training courses scheduled for 2019/2020

If you would like any further information on our events, or would like to discuss any sponsorship opportunities, please contact our training team on 01792 483072 or email

Please contact to discuss potential reductions in delegate costs for poorly funded organisations.

The Letting Fees ban – It’s here

Swansea – 18th October 2019 – 10am-12pm

Cardiff – 31st October 2019 – 10am-12pm

There is no doubt that getting set up in a private tenancy can be eye-wateringly expensive. New tenants need to find thousands of pounds upfront for tenancy deposits and rent in advance – but until now there has been little control over the fees that landlords and agents charge before and during a tenancy.

The long awaited Renting Homes (Fees etc.) (Wales) Act 2019 comes into force in Wales on 1st September 2019. This will dramatically impact the payments that Letting Agents are able to take in relation to tenancies.

This 2 hour briefing will include:

  • The background to the Act
  • Who is affected by the changes
  • Which fees are banned and which are permitted
  • Impact on a landlord of charging a banned fee
  • What can a tenant do if they are charged a banned fee

To find out how this will affect the people you work with, get ahead of the game and book your place now – spaces are limited.

2 hour briefing – £60.00

10:00am-12:00pm – Cardiff, Swansea

2:00pm-4:00pm – Conwy

Harassment and Illegal Eviction

New date coming soon

Imagine coming home from picking the children up from school and finding that your landlord has changed the locks and your belongings are out on the driveway. What do you do?

Incidents of harassment and unlawful evictions by Landlords in Wales are on the rise and their impact can be far reaching for individuals and families. What rights to tenants really have? Who can you and they turn to for help? The Police? The Local Authority? Legal Advisers?

Attend our essential 1 day training to learn how you can confidently empower the people you support and advise to challenge and prevent these destructive practices.

  • What is an illegal eviction?
  • Police intervention
  • Local Authority powers
  • Civil remedies – where can you refer for specialist representation?

Suitable for:

Housing advisers, support workers, private sector housing officers, housing options officers, Local Authority environmental health departments

1 day – £145.00

Anti-social Behaviour Solutions: Law and Practice

Porthcawl – New date coming soon

Anti-social behaviour can have a significant impact on people and communities. A sound understanding of available tools and interventions to deal with ASB can prevent homelessness in many cases where eviction can be avoided.

This course considers anti-social behaviour in a housing law context. Delegates will gain an understanding of what anti-social behaviour is, what legal remedies are available to social and private landlords to address anti-social behaviour and discussions of alternative routes to tackle anti-social behaviour in Wales.

Course includes:

  • What is anti-social behaviour
  • Anti-social Behaviour, Crime and Policing Act 2014
  • Possession proceedings – social landlords
  • Possession proceedings – private landlords
  • Defences
  • Alternative routes to tackle ASB

Suitable for:

All advisers and support workers working within housing, homelessness or criminal justice services

1 day – £145.00

Homelessness decisions – effective challenges

Cardiff – 28th October 2019

Conwy – New date coming soon

Part 2 Housing Wales Act 2014 has been in force for over 3 years and has transformed how local authorities provide assistance to people facing homelessness in Wales.

If a homeless applicant is not happy with the outcome or decision at any stage, there are routes to challenge this. How do you take effective action to challenge decisions? How can you get matters resolved quickly and with the least disruption for the person you are assisting?  How can you challenge whilst preserving your relationship with the Local Authority?

This course will equip delegates to understand which decisions can be challenged, how and when, to enable them to achieve the best outcome for the person they are helping.

Course includes:

  • Key decisions in the process, including whether to carry out a homelessness assessment, refusal to provide suitable emergency accommodation and decisions to end assistance
  • Means of challenge
  • Internal reviews
  • Legal Principles
  • County Court appeals
  • Emergency action
  • Judicial review

Suitable for:

Housing advisors, support workers who regularly work with people who are homeless or threatened with homelessness seeking help and assistance from the a local authority.

Please note that delegates will need to have a very good understanding of the duties and procedures in Part 2 Housing Wales Act 2014 or have attended Shelter Cymru’s course: Homelessness in Wales – the essential law

1 day – £145.00