Training courses scheduled for 2019/2020

If you would like any further information on our events, or would like to discuss any sponsorship opportunities, please contact our training team on 01792 483072 or email

Please contact to discuss potential reductions in delegate costs for poorly funded organisations.

The Letting Fees ban – It’s here

Cardiff – 27th September 2019, 10am-12pm
Conwy – 11th October 2019, 2pm-4pm
Swansea – 18th October 2019, 10am-12pm

There is no doubt that getting set up in a private tenancy can be eye-wateringly expensive. New tenants need to find thousands of pounds upfront for tenancy deposits and rent in advance – but until now there has been little control over the fees that landlords and agents charge before and during a tenancy.

The long awaited Renting Homes (Fees etc.) (Wales) Act 2019 comes into force in Wales on 1st September 2019. This will dramatically impact the payments that Letting Agents are able to take in relation to tenancies.

This 2 hour briefing will include:

  • The background to the Act
  • Who is affected by the changes
  • Which fees are banned and which are permitted
  • Impact on a landlord of charging a banned fee
  • What can a tenant do if they are charged a banned fee

To find out how this will affect the people you work with, get ahead of the game and book your place now – spaces are limited.

2 hour briefing – £60.00

10:00am-12:00pm – Cardiff, Swansea

2:00pm-4:00pm – Conwy

Harassment and Illegal Eviction

New date coming soon

Imagine coming home from picking the children up from school and finding that your landlord has changed the locks and your belongings are out on the driveway. What do you do?

Incidents of harassment and unlawful evictions by Landlords in Wales are on the rise and their impact can be far reaching for individuals and families. What rights to tenants really have? Who can you and they turn to for help? The Police? The Local Authority? Legal Advisers?

Attend our essential 1 day training to learn how you can confidently empower the people you support and advise to challenge and prevent these destructive practices.

  • What is an illegal eviction?
  • Police intervention
  • Local Authority powers
  • Civil remedies – where can you refer for specialist representation?

Suitable for:

Housing advisers, support workers, private sector housing officers, housing options officers, Local Authority environmental health departments

1 day – £145.00

Homelessness Law in Wales – An essential introduction

Swansea – 14th October 2019

Rhyl – 3rd October 2019

Since April 2015, Wales has had its own distinct way of dealing with homelessness. The Housing (Wales) Act 2014 created new duties for local authorities to help prevent homelessness for anyone who asks for help. It is therefore more essential than ever that anyone working with people in housing difficultly understands the basic procedures and duties owed to people who are facing homelessness in Wales.

Course includes:

  • Overview of the legislation and its vision
  • Detailed exploration of key terms including
    • Homelessness and Threatened with homelessness
    • Eligibility
    • Priority Need
    • Local Connection

Review to the application process for people who are homeless or

threatened with homelessness

  • Examination of Local Authority duties and how they are met
  • Discussion of review procedures and options

Suitable for:

Essential core training for anyone supporting people facing homelessness or the threat of homelessness including support workers and generalist advice workers. The course is also essential knowledge for housing solutions triage/first point of contact staff or for new Housing Options caseworkers

Please note that delegates can strengthen their knowledge and understanding of Homelessness law and duties by attending more advanced training following this training:

  • Homelessness decisions – Effective Challenges

1 day – £145.00

Anti-social Behaviour Solutions: Law and Practice

Porthcawl – 25th October 2019

Anti-social behaviour can have a significant impact on people and communities. A sound understanding of available tools and interventions to deal with ASB can prevent homelessness in many cases where eviction can be avoided.

This course considers anti-social behaviour in a housing law context. Delegates will gain an understanding of what anti-social behaviour is, what legal remedies are available to social and private landlords to address anti-social behaviour and discussions of alternative routes to tackle anti-social behaviour in Wales.

Course includes:

  • What is anti-social behaviour
  • Anti-social Behaviour, Crime and Policing Act 2014
  • Possession proceedings – social landlords
  • Possession proceedings – private landlords
  • Defences
  • Alternative routes to tackle ASB

Suitable for:

All advisers and support workers working within housing, homelessness or criminal justice services

1 day – £145.00

Homelessness decisions – effective challenges

Cardiff – 28th October 2019

Conwy – 4th November 2019

Part 2 Housing Wales Act 2014 has been in force for over 3 years and has transformed how local authorities provide assistance to people facing homelessness in Wales.

If a homeless applicant is not happy with the outcome or decision at any stage, there are routes to challenge this. How do you take effective action to challenge decisions? How can you get matters resolved quickly and with the least disruption for the person you are assisting?  How can you challenge whilst preserving your relationship with the Local Authority?

This course will equip delegates to understand which decisions can be challenged, how and when, to enable them to achieve the best outcome for the person they are helping.

Course includes:

  • Key decisions in the process, including whether to carry out a homelessness assessment, refusal to provide suitable emergency accommodation and decisions to end assistance
  • Means of challenge
  • Internal reviews
  • Legal Principles
  • County Court appeals
  • Emergency action
  • Judicial review

Suitable for:

Housing advisors, support workers who regularly work with people who are homeless or threatened with homelessness seeking help and assistance from the a local authority.

Please note that delegates will need to have a very good understanding of the duties and procedures in Part 2 Housing Wales Act 2014 or have attended Shelter Cymru’s course: Homelessness in Wales – the essential law

1 day – £145.00

Prisoners – Homelessness and Housing

Rhyl – 5th November 2019

South Wales – TBC

The rehousing of ex-offenders on release from custody continues to be a challenging area for homeless ex-prisoners and anyone supporting them to reintegrate into the community. This course aims to equip delegates with the working knowledge of homelessness law within the context of prisoners and prison leavers. Case study led focus on the prisoner pathway and the Housing (Wales) Act 2014.

Course includes:

  • Overview of Part 2 Housing (Wales) Act 2014
  • Changes to Priority Need
  • The Prisoner Pathway
  • Social Services and Well-being (Wales) Act 2014
  • The Welsh code of guidance for local authorities on the allocation of accommodation and homelessness 2016

Suitable for:

Advisers working within housing, homelessness and criminal justice services

Please note that delegates will need to have a very good understanding of the duties and procedures in Part 2 Housing Wales Act 2014 or have attended Shelter Cymru’s course: Homelessness in Wales – the essential law

1 day – £145.00