We are currently experiencing a high volume of calls and online chats, our staff are working hard to meet demand on our advice services. Please be aware that there will be delays in our response. If you are unable to speak or chat to an adviser please look at our online advice pages in the meantime.
Our free webchat service
Chat to an expert housing adviser online.
Our advisers are available to chat 12.30pm – 4pm Monday – Friday. You can leave us a message from 9am – 4pm Monday – Friday and an advisor will get back to you as soon as possible within a maximum of 5 working days.
If your situation is not urgent and you would like to get advice from one of our housing advisers you can chat online using our webchat service.
What to expect during the chat
Most chats usually take around 20 minutes, but can be shorter or longer depending on your issue.
Please have any relevant paperwork, information or details about your situation to hand.
If you’re in urgent need
If our expert housing advisers are not currently available to chat and you can’t find what you are looking for on our housing advice pages, please try our urgent housing helpline.
If you are at immediate risk
Dial 999 for help if you’re at risk of violence.
The Llamau Youth Homeless Helpline is available to support young people at risk of, or experiencing homelessness. If you are aged 16-24 and without a safe place to stay, Llamau Youth Homeless Helpline is open through the night, from 5pm to 9am and throughout the weekend from 5pm Friday night until 9am Monday morning. 0800 0 495 495, Press option 1 free of charge for help and advice on how to keep safe and access support.