Unfortunately, due to high demand on our services we are temporarily unable to respond to email enquiries.

For information and advice on housing issues visit our Advice Online pages, if you are unsure which page you need please use our digital assistant WYNI to guide you.

Meet Wyni – Shelter Cymru’s digital assistant who will help you quickly find the advice you need on our website.

If you need to speak to someone, select your area to check when our advisers are near you.

Call our expert housing helpline on

0345 075 5005  9.30am – 4pm, Monday to Friday.

This service is also in great demand so please be patient and if you are unable to get through the first time please try again.