Our impact

We help thousands of people each year across Wales who are affected by the housing emergency by offering free, confidential and independent housing advice and campaigning to tackle the root causes of the housing emergency.

Over the past year, we have helped 16,547 people with our advice and support services. They were people living in every local authority in Wales, and across all housing tenures.

  • 62% of households helped were facing or currently experiencing homelessness
  • 5,457 households helped had dependent children
  • 16% of people helped were aged between 16-24
  • over half of the people we helped had a mental health condition, a disability or mobility issue

Of the people not facing or experiencing homelessness, the most common problems we helped them with were:

  • Debt and money advice
  • Disrepair
  • Landlord and tenancy disputes
  • Rent arrears

We campaigned to improve how public bodies respond to harassment and illegal eviction following a 79% rise in illegal eviction and harassment in our casework.

We improved the rights of people who are privately renting in Wales by acting as an expert contributor to a Court of Appeal case, Jarvis vs Evans. The court’s ruling brought about significant change for Wales’ renters, meaning that landlords cannot now evict tenants if they have not registered with the relevant authorities.

Read about our strategy for the next four years here »

My son is being helped by one of your advisers who is sticking with him as much as she can. He has now been accepted for permanent housing. Without the professional expertise of your colleague, he would have been ignored.

Feedback from someone who used our services