Any housing the council offers you should be suitable for you and your household, as defined in their allocation scheme. The council should take a number of things into account when it decides what is suitable, such as:
- where the property is
- what condition it is in
- whether it is the right size for your household
- whether you will be able to afford it
- social factors (such as whether it is close enough to any support services, or special schools that you need access to)
- whether it will affect your health (eg. if you have difficulty getting up stairs)
- whether you’d be at risk of racial harassment or domestic violence there.
The council should look at all of these issues, and should consider the effect that moving to the accommodation would have on the health and welfare of your whole household. They should only offer you accommodation that they believe is suitable for you.
If you don’t believe the offer is suitable, you can ask the council to review its decision. However, as there’s so much demand for social housing, there’s no guarantee that you’ll be offered something better, and, if the review decides that the property was ‘suitable’ you may not be entitled to another offer.
If you want to challenge the suitability of an offer, call Shelter Cymru’s helpline for some urgent advice first. Act quickly as there are time limits which apply.
We are sorry that we cannot provide this information in Welsh, however if you would like to speak to an adviser in Welsh please contact 08000 495 495.