Don’t worry if you are not sure if your situation is urgent. You can still ring us but be aware that you might need to wait in a queue and you may need to try to ring us a few times.
What to expect when you ring
Having relevant documents (tenancy agreements, court papers, council letters etc.) to hand will help us deal with your problem. When you do call, we’ll ask you to explain what’s going on – and these documents can help us understand the situation. Having a pen and paper can also be helpful.
Other ways of contacting us
If you are having problems getting through on the helpline, or your situation is not urgent, you might prefer to send us an email. Our inbox is checked frequently and we aim to respond within 5 working days.
You can also make an appointment to see an adviser face-to-face but please remember they may not be able to see you straight away.
If you’re at immediate risk?
Dial 999 for help if you’re at risk of violence. If you’re feeling really low and need to talk, you can call the Samaritans for free on 116 123.