Energy payment problems

Find out more about paying bills if you pay through a pre-payment meter, rent a shared home, or if you’re struggling to pay your energy bills.

Prepayment meters

Pay-as-you-go energy meters are called prepayment meters. If you have one, you pay for your gas and electricity before you use them.

How to avoid gas and electricity disconnection

Contact your energy supplier as soon as possible if you’re having problems paying your energy bills, otherwise you could risk being disconnected.

Energy costs in shared accommodation

Contract-holders who share accommodation are all responsible for paying for their energy bills on time.

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This page was last updated on: June 15, 2023

Shelter Cymru acknowledges the support of Shelter in allowing us to adapt their content. The information contained on this site is updated and maintained by Shelter Cymru and only gives general guidance on the law in Wales. It should not be regarded or relied upon as a complete or authoritative statement of the law.