Coronavirus (COVID-19)

Many people are worried about Coronavirus (COVID-19) and how this could affect their housing. Click here to find out what COVID-19 means for you.

Repairs and bad conditions

This section provides information about the rights you have if your rented home needs repairs. It also explains what you can do if you are worried about safety, or your home has become unsuitable for you.

You can also download our Disrepair factsheet.

CORONAVIRUS UPDATE

Landlords’ repairing obligations have not changed during the coronavirus pandemic.

You should inform your landlord of any repairs needed to the property by phone, email or online. They might not be able to get the problem fixed during the usual timescales but shouldn’t delay repairs unreasonably.

You normally have to allow your landlord access to carry out repairs but you can ask your landlord to postpone any repairs which are not urgent.

What if my boiler breaks, or something else happens which is an urgent risk to my health?

If it is safe and reasonable, you are able to allow local authorities, landlords or contractors access to your property in order to inspect or fix any urgent health and safety issues. Anyone who comes to your property should follow Welsh Government guidance on social distancing.

Urgent health and safety issues might include:

  • a leaking roof
  • a broken boiler leaving you without heating or hot water
  • plumbing issues meaning you don’t have washing or toilet facilities
  • broken white goods which mean you don’t have a washing machine or fridge to store food safely
  • security issues such as a broken window or external door
  • repairs to equipment that a disabled person relies on.

Annual gas safety checks remain an important legal requirement but they should be rearranged if they cannot go ahead safely because someone in your home is at high risk or self isolating.  Further guidance for tenants and landlords is available on the Gas Safe Register website.

For urgent advice please call our expert housing advice helpline on 08000 495 495

or, for non-urgent enquiries please use our email advice service. An adviser will aim to reply to emails within five working days.

Repairs in private tenancies

If you are a private tenant and your home needs repairs, your landlord is responsible for most repairs

Repairs in social housing

This section explains the rights you have if your home needs repairs and you rent from a council or housing association

Home safety

This section looks at fire, gas and electrical safety. It explains how to prevent accidents and what you should do in an emergency

Getting adaptations

It may be possible to get adaptations carried out to make your home more suitable for you

Problems with neighbours

Find out what you can do if your neighbours are noisy or are harassing you. If you are having a dispute with a neighbour it is a good idea to seek mediation to resolve problems before they get worse.

Overcrowding

Find out who qualifies as legally overcrowded and what you can do if you are living in overcrowded conditions.

Mobile home site conditions

If you live on a protected site, there are several options open to you, whether you rent or own your mobile home

Flooding

Find out what you can do about rehousing and repairs if your home is flooded.

We are sorry that we cannot provide this information in Welsh, however if you would like to speak to an adviser in Welsh please contact 08000 495 495.

This page was last updated on: May 21, 2021

Shelter Cymru acknowledges the support of Shelter in allowing us to adapt their content. The information contained on this site is updated and maintained by Shelter Cymru and only gives general guidance on the law in Wales. It should not be regarded or relied upon as a complete or authoritative statement of the law.

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