Repairs and bad conditions

This section provides information about the rights you have if your rented home needs repairs. It also explains what you can do if you are worried about safety, or your home has become unsuitable for you.

You can also download and print our advice booklet ‘Getting repairs done‘ or our factsheet ‘Disrepair-what can I do?‘.

If you need further advice, call Shelter Cymru’s expert housing advice helpline on 08000 495 495. You could also email our housing advice team, or, if you prefer, visit advice near you to find a local Shelter Cymru advice surgery where you can talk to someone in person.

For urgent advice please call our expert housing advice helpline on 08000 495 495

or, for non-urgent enquiries please use our email advice service. An adviser will aim to reply to emails within five working days.

Repairs in private tenancies

If you are a private tenant and your home needs repairs, your landlord is responsible for most repairs

Repairs in social housing

This section explains the rights you have if your home needs repairs and you rent from a council or housing association

Home safety

This section looks at fire, gas and electrical safety. It explains how to prevent accidents and what you should do in an emergency

Getting adaptations

It may be possible to get adaptations carried out to make your home more suitable for you

Problems with neighbours

If your neighbours are noisy or are harassing you and you need help or are not sure of your rights, contact a local advice centre


Find out who qualifies as legally overcrowded and what you can do if you are living in overcrowded conditions.

Mobile home site conditions

If you live on a protected site, there are several options open to you, whether you rent or own your mobile home


This page looks at what you can do if you live in an area prone to flooding. It looks at what you can do to prepare for floods and how to cope if your home is flooded

We are sorry that we cannot provide this information in Welsh, however if you would like to speak to an adviser in Welsh please contact 08000 495 495.

This page was last updated on: May 3, 2019

Shelter Cymru acknowledges the support of Shelter in allowing us to adapt their content. The information contained on this site is updated and maintained by Shelter Cymru and only gives general guidance on the law in Wales. It should not be regarded or relied upon as a complete or authoritative statement of the law.