Repairs and bad conditions
Do you know what to do if you are living in bad conditions or your home needs repairs? This section provides information about the rights you have if your rented home needs repairs. It also explains what you can do if you are worried about safety, or your home has become unsuitable for you.
If you need further advice, call Shelter Cymru’s expert housing advice helpine on 0345 075 5005. You could also email our housing advice team, or, if you prefer, visit advice near you to find a local Shelter Cymru advice surgery where you can talk to someone in person. In some areas you may also be able to speak to our Shelter Cymru Live advisers online, by live chat and by webcam.
If you are a private tenant and your home needs repairs, your landlord is responsible for most repairs
If your neighbours are noisy or are harassing you and you need help or are not sure of your rights, contact a local advice centre
We are sorry that we cannot provide this information in Welsh, however if you would like to speak to an adviser in Welsh please contact 0345 075 5005.
Shelter Cymru acknowledges the support of Shelter in allowing us to adapt their content. The information contained on this site is updated and maintained by Shelter Cymru and only gives general guidance on the law in Wales. It should not be regarded or relied upon as a complete or authoritative statement of the law.