Repairs and bad conditions

This section provides information about the rights you have if your rented home needs repairs. It also explains what you can do if you are worried about safety, or your home has become unsuitable for you.

You can also download and print our advice booklet ‘Getting repairs done‘ or our factsheet ‘Disrepair-what can I do?‘ from our free resources library.

If you need further advice, call Shelter Cymru’s expert housing advice helpline on 0345 075 5005. You could also email our housing advice team, or, if you prefer, visit advice near you to find a local Shelter Cymru advice surgery where you can talk to someone in person. In some areas you may also be able to speak to our Shelter Cymru Live advisers online, by live chat and by webcam.

Contact us

For urgent advice please call our expert housing advice helpline on 0345 075 5005

or, for non-urgent enquiries please use our email advice service. An adviser will aim to reply to emails within five working days.

Advice near you

Advice near you
Shelter Cymru operate numerous advice centres and surgeries across Wales. To find out when there is an adviser in your area, visit advice near you and find your local area.

Repairs in private tenancies

If you are a private tenant and your home needs repairs, your landlord is responsible for most repairs

Repairs in social housing

This section explains the rights you have if your home needs repairs and you rent from a council or housing association

Home safety

This section looks at fire, gas and electrical safety. It explains how to prevent accidents and what you should do in an emergency

Getting adaptations

It may be possible to get adaptations carried out to make your home more suitable for you

Problems with neighbours

If your neighbours are noisy or are harassing you and you need help or are not sure of your rights, contact a local advice centre


Although you may think your home is too small for your family, the council may not have to help you if your home isn’t legally overcrowded

Mobile home site conditions

If you live on a protected site, there are several options open to you, whether you rent or own your mobile home


This page looks at what you can do if you live in an area prone to flooding. It looks at what you can do to prepare for floods and how to cope if your home is flooded

We are sorry that we cannot provide this information in Welsh, however if you would like to speak to an adviser in Welsh please contact 0345 075 5005.