Repairs in social housing - Shelter Cymru

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Repairs in social housing

This section explains what rights you have if your home needs repairs and you are a council or housing association tenant.

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Responsibility for repairs

Find out what repairs your landlord is responsible for, and what your responsibilities are as a tenant.

Disrepair affecting health

All rented homes must meet certain health and safety standards. If poor conditions in your home are affecting your health, report them to your landlord immediately.

Reporting and allowing access

You must let your landlord know about any repair work that needs doing. You also have to allow reasonable access so that the work needed can be done.

Right to repair scheme

If you are a council tenant you can use the right to repair scheme to get small repair jobs done quickly. The repairs must cost less than £250.

Disruption and poor work

If your landlord arranges repairs, they are responsible for the builders’ work. This page explains what you can do if the work isn’t done properly, or if it causes major disruption.

Withholding rent over repairs

You don’t have the right to withhold your rent. If you do, your landlord might take action to evict you.  If you want to use rent money to pay for repairs yourself because your landlord won’t do them, there’s a procedure you must follow.

Court action for disrepair

If your landlord refuses to carry out repairs, it may be possible to take them to court to get an order that they carry out the work / pay compensation.

Complaining to the Ombudsman

If you’ve already complained to the council or housing association about repairs to your home, and you’re not satisfied with your landlord’s response, you can ask the Ombudsman to investigate the matter.

We are sorry that we cannot provide this information in Welsh, however if you would like to speak to an adviser in Welsh please contact 08000 495 495.

This page was last updated on: November 14, 2018

Shelter Cymru acknowledges the support of Shelter in allowing us to adapt their content. The information contained on this site is updated and maintained by Shelter Cymru and only gives general guidance on the law in Wales. It should not be regarded or relied upon as a complete or authoritative statement of the law.

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