In this together: A guide for housing officers working remotely

Gor 2021

The Covid-19 pandemic has changed so much about the way we live our lives and initially brought unprecedented challenges and enforced changes to Welsh homelessness services. When the first UK-wide lockdown was announced in March 2020, staff were no longer able to work from their offices in their usual way and had to find new ways to work remotely with people in housing need. This toolkit was produced by Shelter Cymru’s Take Notice Project. It is designed to help support staff and service users while working remotely, either when government restrictions are put in place or because a blended form of working will remain the new normal for some organisations. It explores the challenges and opportunities of this new way of working.

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