Help with heating costs

Heating costs can easily escalate but there might be things you can do to help keep them under control.


If you are worried about your gas or electricity bills during the coronavirus pandemic, speak to your energy supplier. You could get support including:

  • reduced bills or debt repayments
  • a temporary break in your bills or debt arrangements
  • a change to your bill payment plan.

If you have a pre-payment meter and you are worried about how you are going to top it up, your supplier may be able to :

  • arrange for someone else to top it up
  • add credit to your account automatically
  • send you a pre-loaded top-up card.

Find more advice and help on National Energy Action (NEA) website.

Advice on heating your home

Nest is the Welsh Government Warm Homes scheme. It aims to help reduce the number of households in fuel poverty and make homes warmer and more fuel-efficient.

Ring them free from a landline or mobile on 0808 808 2244 for advice on:

  • saving energy
  • money management
  • ensuring you are on the best fuel tariff
  • benefits to help you pay your heating costs.

You may also be eligible to receive free home improvements, to help make your home warmer and reduce the cost of your energy bills.

Financial help for heating costs

There are a number of Government schemes that might be able to help you with your energy costs, including the Warm Home Discount Scheme and Cold Weather Payments. Find out more about the schemes here.

I am in debt with my heating costs – what can I do?

If you have problems with fuel bills or debt you can get free, confidential, face-to-face help from specialist Shelter Cymru debt advisers at several locations in Wales. Click here to find details.

You could also visit our money advice section which contains more advice on energy saving and tools to help you if you are struggling to pay your energy bills.

Phone an adviser

If you have a housing problem, call our expert housing advice helpline

Email an adviser

If you have a non-urgent problem and would like to speak to an adviser
email us

We are sorry that we cannot provide this information in Welsh, however if you would like to speak to an adviser in Welsh please contact 08000 495 495.