Free, specialist, independent, confidential debt advice across Wales.

We have face-to-face advisers based in Wrexham and Rhyl covering north-east Wales, one in Cardiff covering south-east Wales and one in Swansea. Surgeries are offered at convenient locations on a drop-in and appointment basis.

Outside of these areas, we can provide advice over the phone, call 0345 075 5005.

Our advisers can help with a wide range of debts, including:

  • mortgage arrears
  • rent arrears
  • council tax arrears
  • bailiff actions
  • utility bills arrears
  • county court judgements
  • credit card debts
  • loans
  • secured loans
  • hire purchase agreements
  • doorstep lending
  • catalogue debts
  • overdrafts.

Debt advice projects

BGET
Covers the whole of Wales, one adviser in Wrexham providing face to face appointments locally and ‘phone advice to clients across Wales, advice around fuel poverty and other personal debts.

MAS
Two advisers based Cardiff and Swansea and giving debt advice specifically in those areas, via a mix of face to face appointments and drop-ins, phone and e-mail.

This service is funded by the Money Advice Service.

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Cardiff debt advice

Monday
12.30pm-2.30pm
St Mellons Food Bank
Drop in or appointment

Tuesday
9:30am-4.30pm

Cardiff Civil Justice Centre
Personal Support Unit
Drop in or appointment

Friday
12pm-2pm
Grangetown Foodbank
Drop in or appointment


Eleri Griffiths
PO Box 5002
Cardiff, CF5 3YY

Tel: 02920 556 063
elerig@sheltercymru.org.uk

Swansea debt advice

Monday
Appointment/Drop-in at Shelter Cymru Swansea office
Call 01792 469400

Wednesday
9.30am-12.30pm
Drop-in at Dewis Housing
Station Rd
Port Talbotand

Thursdays
Appointment only at Shelter Cymru Swansea Office
Call 01792 469400


Adrian Nicholas
25 Walter Road
Swansea, SA1 5NN

Tel: 01792 469400
Fax: 01792 460050
adriann@sheltercymru.org.uk