Debt advice across Wales

Shelter Cymru provides free, independent, confidential, specialist debt advice across Wales.

How can I get debt advice from Shelter Cymru?

Debt advice surgeries

Face to face advice from specialist debt advisers is available in the Bridgend, Cardiff, Carmarthenshire, Swansea and Gwynedd areas. Surgeries are offered at convenient locations on a drop-in and appointment basis. Please see details of the surgeries listed on the right hand side of this page.

Email advice

Advice is also available by email in these areas.

Phone advice

Outside of these areas we can provide free advice over the phone. Please call our specialist advisers on 0345 075 5005.

Online advice

You can also look at our online money advice pages which have lots of information and help, including tools such as budget planners and debt tests.

What can I get advice about?

Our advisers can help with a wide range of debts, including:

  • mortgage arrears
  • rent arrears
  • council tax arrears
  • bailiff actions
  • utility bills arrears
  • county court judgements
  • credit card debts
  • loans
  • secured loans
  • hire purchase agreements
  • doorstep lending
  • catalogue debts
  • overdrafts.

This service is funded by the Money Advice Service.

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Cardiff debt advice

Jonathan Reilly McVittie
PO BO 5002
Cardiff
CF5 3YY
Please contact us on 02920 556120 for full details of surgeries in the Cardiff area.

Swansea debt advice

Tuesdays and Thursdays
Appointment only at Shelter Cymru Swansea Office
Call 01792 469400

Mondays and Wednesdays
Telephone advice
Call 01792 469400


Melanie Nicholas
25 Walter Road
Swansea, SA1 5NN

Tel: 01792 469400
Fax: 01792 460050
melanien@sheltercymru.org.uk