Debt advice across Wales

Shelter Cymru provides free, independent, confidential, specialist debt advice across Wales.


We are currently unable to offer any face-to-face appointments.

You can contact our specialist debt advisers by phone or email, using the following details:

For the Carmarthenshire area email:

Or call our expert housing helpline on 08000 495 495 (9.30am – 4pm Mon to Fri) and your details will be passed on to one of our specialist debt advisers to call you back.

How can I get debt advice from Shelter Cymru?

Struggling with rent arrears?

If you live in the Swansea area and are struggling with rent arrears you can contact our specialist adviser. Please see contact details on the right hand side of this page.

Debt advice surgeries

Face to face advice from our specialist debt advisers is available in the Swansea and Gwynedd areas. Debt and welfare benefit advice is available in Carmarthenshire. Surgeries are offered at convenient locations on a drop-in and appointment basis. Please see contact details and surgeries listed on the right hand side of this page.

Email advice

Advice is also available by email in these areas.

Phone advice

Outside of these areas our Shelter Cymru Live team can provide free advice over the phone. Call our free helpline on 08000 495 495.

Online advice

You can also look at our online money advice pages which have lots of information and help, including tools such as budget planners and debt tests.

What can I get advice about?

Our advisers can help with a wide range of debts, including:

  • mortgage arrears
  • rent arrears
  • council tax arrears
  • bailiff actions
  • utility bills arrears
  • county court judgments
  • credit card debts
  • loans
  • secured loans
  • hire purchase agreements
  • doorstep lending
  • catalogue debts
  • overdrafts.

Carmarthenshire debt and benefit advice

Email :

Rachael Marson, Debt Adviser

Ashleigh Pritchard, Welfare Benefit Adviser

Gwynedd debt advice

Monday (drop in) – starting Monday 9th September 2019
9.30am – 12.30pm
Jobcentre Plus Bangor
322-330 High Street
Bangor LL57 1YA, UK

First Thursday of the month (drop in)
10am – 3pm
Gisda Blaenau Ffestiniog
49 High Street
Blaenau Ffestiniog LL41 3AG

First Friday of the month (drop in)
12pm – 2pm
Arfon Food Bank
Canolfan Gwryfai
Lon Cae Ffynnon (Cibyn Industrial Estate)
Caernarfon, LL55 2BD

Contact 01248 671005