Debt advice across Wales

Shelter Cymru provides free, independent, confidential, specialist debt advice across Wales.

How can I get debt advice from Shelter Cymru?

Debt advice surgeries

Face to face advice from specialist debt advisers is available in the Bridgend, Cardiff, Carmarthenshire, Swansea and Gwynedd areas. Surgeries are offered at convenient locations on a drop-in and appointment basis. Please see details of the surgeries listed on the right hand side of this page.

Email advice

Advice is also available by email in these areas.

Phone advice

Outside of these areas we can provide free advice over the phone. Please call our specialist advisers on 08000 495 495.

Online advice

You can also look at our online money advice pages which have lots of information and help, including tools such as budget planners and debt tests.

What can I get advice about?

Our advisers can help with a wide range of debts, including:

  • mortgage arrears
  • rent arrears
  • council tax arrears
  • bailiff actions
  • utility bills arrears
  • county court judgments
  • credit card debts
  • loans
  • secured loans
  • hire purchase agreements
  • doorstep lending
  • catalogue debts
  • overdrafts.

This service is funded by the Money Advice Service.


Cardiff debt advice

Monday – Friday
Telephone advice: 02920 556120

Ceri Sollors
PO BO 5002
CF5 3YY  

Swansea debt advice

Monday (drop in) – starting Monday 9th September 2019
9.30am – 11.30am

Tuesday and Thursday
Appointment only
Call 01792 469400

Monday – Friday
Telephone advice : 01792 469400

Shelter Cymru Swansea Office
25 Walter Road
Swansea, SA1 5NN

Melanie Nicholas, Senior Specialist Debt & Money

Gwynedd debt advice

Monday (drop in) – starting Monday 9th September 2019
9.30am – 12.30pm

Jobcentre Plus Bangor
322-330 High Street
Bangor LL57 1YA, UK

First Thursday of the month (drop in)
10am – 3pm
Gisda Blaenau Ffestiniog
49 High Street
Blaenau Ffestiniog LL41 3AG

First Friday of the month (drop in)
12pm – 2pm
Arfon Food Bank
Canolfan Gwryfai
Lon Cae Ffynnon (Cibyn Industrial Estate)
Caernarfon, LL55 2BD