Please bear with us while we update the rest of our advice pages.
Phone an adviser
If you have a housing problem, call our expert housing advice helpline
Heating costs can easily escalate but there might be things you can do to help keep them under control.
Nest is the Welsh Government Warm Homes scheme. It aims to help reduce the number of households in fuel poverty and make homes warmer and more fuel-efficient.
Ring them free from a landline or mobile on 0808 808 2244 for advice on:
You may also be eligible to receive free home improvements, to help make your home warmer and reduce the cost of your energy bills.
There are a number of Government schemes that might be able to help you with your energy costs, including the Warm Home Discount Scheme and Cold Weather Payments. Find out more about the schemes here.
If you have problems with fuel bills or debt you can get free, confidential, face-to-face help from specialist Shelter Cymru debt advisers at several locations in Wales. Click here to find details.
You could also visit our money advice and cost of living advice pages which contain more advice on energy saving and tools to help you if you are struggling to pay your energy bills.
If you have a housing problem, call our expert housing advice helpline
If you have a non-urgent problem and would like to speak to an adviser
email us
We are sorry that we cannot provide this information in Welsh, however if you would like to speak to an adviser in Welsh please contact 08000 495 495.
This page was last updated on: May 25, 2023
Shelter Cymru acknowledges the support of Shelter in allowing us to adapt their content. The information contained on this site is updated and maintained by Shelter Cymru and only gives general guidance on the law in Wales. It should not be regarded or relied upon as a complete or authoritative statement of the law.