From 1st December 2022, renting has changed in Wales. Our website’s advice pages on renting are up to date with the new law.
Please bear with us while we update the rest of our advice pages.

Help with heating costs

Heating costs can easily escalate but there might be things you can do to help keep them under control.

Advice on heating your home

Nest is the Welsh Government Warm Homes scheme. It aims to help reduce the number of households in fuel poverty and make homes warmer and more fuel-efficient.

Ring them free from a landline or mobile on 0808 808 2244 for advice on:

  • saving energy (you can also visit their site for energy saving tips – a Welsh language version can be viewed here)
  • money management
  • ensuring you are on the best fuel tariff
  • benefits to help you pay your heating costs.

You may also be eligible to receive free home improvements, to help make your home warmer and reduce the cost of your energy bills.

Financial help for heating costs

There are a number of Government schemes that might be able to help you with your energy costs, including the Warm Home Discount Scheme and Cold Weather Payments. Find out more about the schemes here.

I am in debt with my heating costs – what can I do?

If you have problems with fuel bills or debt you can get free, confidential, face-to-face help from specialist Shelter Cymru debt advisers at several locations in Wales. Click here to find details.

You could also visit our money advice and cost of living advice pages which contain more advice on energy saving and tools to help you if you are struggling to pay your energy bills.

Phone an adviser

If you have a housing problem, call our expert housing advice helpline

Email an adviser

If you have a non-urgent problem and would like to speak to an adviser
email us

We are sorry that we cannot provide this information in Welsh, however if you would like to speak to an adviser in Welsh please contact 08000 495 495.

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This page was last updated on: May 25, 2023

Shelter Cymru acknowledges the support of Shelter in allowing us to adapt their content. The information contained on this site is updated and maintained by Shelter Cymru and only gives general guidance on the law in Wales. It should not be regarded or relied upon as a complete or authoritative statement of the law.