The housing emergency means that we are all facing increasingly complex challenges when working with people who are homeless or in housing need. That’s why we are proud to offer our Autumn/Winter 2025 Public Training Programme, a carefully curated collection of live, online courses designed to give frontline workers, legal advisers, tenancy teams, and other housing professionals the practical knowledge, confidence, and skills to make a real difference.
Why This Programme Matters
We know that housing need isn’t just about the shortage of truly affordable, secure homes, it’s about the social, legal, and emotional impact on people who are vulnerable or at risk. Whether supporting contract holders through rent arrears, navigating local authority homelessness duties, or working with individuals with complex behaviours, the work you do every day can be life-changing.
What’s On the Programme?
Here are some of the key courses we’re offering this season:
- Understanding Universal Credit – 2 Dec 2025
Understand the impact of Universal Credit on housing, common challenges for claimants, and how to give effective benefit advice in a housing context.
- Renting Homes (Wales) Act: Section 173 & Other Landlord Notices – 9 Dec 2025 & 25 Feb 2026
Dive into the notice process under RHWA, including “no-fault” notices, essential timing, and how to interpret legal obligations.
- Renting Homes (Wales) Act: Serious Rent Arrears – 8 Jan 2026
Explore how “serious rent arrears” are defined under the Act, what legal steps are available, and how to support tenants facing possession action.
- Introducing the Renting Homes (Wales) Act –21 Jan 2026
Get to grips with the fundamental changes introduced by the RHWA, including contract-holder rights, landlord responsibilities, and the practical implications of the Act.
- Understanding Hoarding Behaviours – 4 Feb 2026
Work through the psychological, risk-management, and practical aspects of hoarding, with tools and strategies for person-centred support.
Who Should Attend?
These courses are especially relevant for:
- Housing officers and tenancy support workers
- Advice and welfare rights professionals
- Local authority housing teams
- Community organisations and charities working in housing
- Anyone whose role involves working with people affected by homelessness or housing insecurity
Whether you are newly entering this field or already experienced, our training is designed to support professional growth, practical impact, and real-world application
What Makes Shelter Cymru the Leading Training Provider of Housing and Homelessness Law in Wales?
Our training is practical, evidence-based, and grounded in the real experiences of our caseworkers across Wales. Each course is kept legally current, reflecting the latest legislation and policy updates. Trusted by housing associations, local authorities, charities, and grassroots organisations, our sessions help you stay confident in your role. By joining us, you’ll gain the tools to prevent homelessness, protect contract holder rights, and support people in housing need.
How to Get Involved
Browse the full course list and decide which sessions are most relevant to your role and your service users.
Book your place via our training page. Spaces are limited, so early booking is encouraged. https://training.sheltercymru.org.uk/live-online-training/
Join our programme and help us to get you ready to support people in the fight for home.
