Sample letters, fact sheets, checklists and charts

In this section you will find a number of resources that you can download and print off to help you with your problem. These include interactive sample letters which you can save, complete with your own details and print out.

Remember that if you need help with using any of these documents or need further advice after looking at them contact an adviser at Shelter Cymru.

Contact us

For urgent advice please call our expert housing advice helpline on 0345 075 5005

or, for non-urgent enquiries please use our email advice service. An adviser will aim to reply to emails within five working days.

Advice near you

Advice near you
Shelter Cymru operate numerous advice centres and surgeries across Wales. To find out when there is an adviser in your area, visit advice near you and find your local area.

Temporary Accommodation Survival Guide

Being placed in temporary accommodation can leave people feeling isolated and stressed but it doesn’t have to be like that. We’ve put together a few tips that can assist you.

This guide has been put together by people who have been through temporary accommodation themselves.

Download the Temporary Accommodation Survival Guide →

Mortgage arrears

Information on how best to cope with mortgage arrears.

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Rent arrears

Information on how to cope with rent arrears.

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Getting repairs done

Your rights if you are renting your home.

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Leaving care and moving on

A housing guide for care leavers.

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Fact sheets

Homeless – what can I do?

What to do if you are homeless and the help that your local council might have to give you.

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Disrepair – what can I do?

What you can do if you are a tenant and are living in a property that is in disrepair.

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Housing benefit rule changes

Have a look at our fact sheet for a summary of recent changes to the housing benefit rules.

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Unlawful eviction

A landlord can only lawfully evict a tenant by following the correct procedure. Unlawful eviction is a criminal offence.

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Paying a deposit

Paying deposits on privately rented properties and tenancy deposit protection schemes.

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Section 21 notice

If you are an Assured Shorthold Tenant your landlord might serve you with a section 21 notice to end your tenancy.

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Worried about your mortgage?

What to do if you can’t pay your mortgage or your lender is taking you to court.

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Students and private renting

Some common problems experienced by students renting from a private landlord in Wales.

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Checklists and charts

Accessibility checklist

Use this checklist to help you think about what you should consider when looking for accessible properties.

Download >>

Accommodation options

Take a look at all the different accommodation options available to you.

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Applying for benefits

Always follow these rules when applying for benefits.

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Emergency help for young people leaving home in a hurry

If you have to leave home in a hurry, use this checklist to help you think about what you need to do.

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Gas and fire safety

Read this important information on gas and fire safety.

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Getting the right place

Use this checklist to help you think about getting the right place for you.

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Inventory

Use this inventory to avoid disputes between landlords and tenants.

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Items to support your housing benefit claim

A checklist to help you work out what you need to provide with your claim.

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Items to support your homelessness application

Take as many of these items with you as you can when you go to make a homelessness application.

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Leaving home checklist

A list of the basic things you may need when moving into your new accommodation.

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Moving home checklist

There are lots of people to inform that you are moving home. Use this checklist to help you.

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Moving in together

Before you move in with a partner, there are some important things to agree on.

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Viewing a property

A list of the basic things you may need to look out for and check when looking for a new home.

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Staying safe on the streets

10 Top Tips for staying safe on the streets.

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Staying safe renting a private property

10 Top Tips for staying safe renting a property from a private landlord.

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Sample letters – homelessness

Homelessness application

This is a sample letter to support your homelessness application

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Homelessness review request

This is a sample letter to support your homelessness review request.

Download>>

Sample letters and schedules – disrepair

Repairs 1 : 1st letter to report repairs

Repairs 2 : 2nd letter to report repairs

Repairs 3 : 1st letter before doing repairs

Repairs 4 : 2nd letter before doing repairs

Repairs 5 : 3rd letter before doing repairs

Repairs 6 : 4th letter before doing repairs

Repairs 7 : early notification letter

Repairs 8 : letter of claim

Repairs 9 : letter of instruction to expert

Repairs 10 : schedule of special damages

Repairs 11 : schedule of disrepair

Repairs 12 : letter requesting an EHD inspection

Sample letters – housing benefit

HB backdate request

HB request for two homes

Notifying HB of a change

Bedroom Tax Appeal Toolkit

Bedroom Tax Appeal Toolkit

A toolkit to help you challenge your bedroom tax decision.

Download>>

Sample letters – getting your tenancy deposit protected

TD1 : 1st request to landlord to protect deposit

TD2 – 2nd request to landlord to protect deposit

TD3 – letter before action (threatening court action)

Sample letters – claiming compensation and a refund from your landlord

TD3 – letter before action for compensation whilst still a tenant

TD7 – letter before action for refund and compensation

TD8 – letter before action for part refund and compensation

TD9 – letter before action for compensation only

Sample letters – claiming a refund of your deposit from your landlord

TD4 – 1st request to landlord for a refund of your deposit

TD5 – letter before action to claim a refund of your deposit

TD8 – letter before action to claim a refund of part of your deposit

Sample letters – claiming a refund of an unprotected deposit

TD10 – 1st request to landlord for the refund of an unprotected deposit

TD11 – 2nd request to landlord for the refund of an unprotected deposit

TD12 – letter before action to claim a refund of an unprotected deposit

We are sorry that we cannot provide this information in Welsh, however if you would like to speak to an adviser in Welsh please contact 0345 075 5005.

Shelter Cymru acknowledge the support of Shelter and NHAS in providing permission to adapt their content in the production of these downloads.

This page was last updated on: November 15, 2018

Shelter Cymru acknowledges the support of Shelter in allowing us to adapt their content. The information contained on this site is updated and maintained by Shelter Cymru and only gives general guidance on the law in Wales. It should not be regarded or relied upon as a complete or authoritative statement of the law.