Paying for housing
Housing problems often begin because of financial difficulties. If you don’t have much money it can be difficult to find a decent home and if you can’t pay the rent or mortgage you could face eviction.
This section explains what help there is to pay for housing, including Housing Benefit, Universal Credit and help to pay for essential items. It also includes information about tenancy deposits (bonds) and what to do if you fall in to arrears.
Whatever your situation, you should get advice immediately if you are having problems paying for your accommodation. Being threatened with eviction doesn’t necessarily mean that you will lose your home – it may be possible to sort things out, even if the bailiffs are on the way. But you need to act quickly.
If you need further advice, call Shelter Cymru’s expert housing advice helpine on 0345 075 5005. You could also email our housing advice team, or, if you prefer, visit advice near you to find a local Shelter Cymru advice surgery where you can talk to someone in person.
The benefit cap puts a limit on the total amount of welfare benefits many people can be paid.
If you don’t have money for essential things like a bed or a fridge, find out where you can turn for help.
We are sorry that we cannot provide this information in Welsh, however if you would like to speak to an adviser in Welsh please contact 0345 075 5005.