Coronavirus (COVID-19)

Many people are worried about Coronavirus (COVID-19) and how this could affect their housing. Click here to find out what COVID-19 means for you.

Help to buy essential items

If you don’t have money for essential things like a bed or a fridge, find out where you can turn for help here.

You can also take a look at our advice pages on what to do in a crisis.

Loans and grants

If you are on certain benefits, you might be able to get a budgeting loan , a short-term budgeting advance or a universal credit advance payment. These are interest-free loans and can be used to spread the cost of things you need but can’t afford.

In an urgent situation, you could apply to the Discretionary Assistance Fund for a grant. The DAF applies to Wales only. For more details see our page on cash in a crisis.

Furniture projects

In some areas, there are local organisations that provide good quality second hand furniture, safety-tested appliances and other household items for people on low incomes.

Furniture projects operate by collecting items donated by local people and will usually be able to deliver them to your home. You usually have to pay something to cover the costs involved but it is much cheaper than buying everything new.


Food banks provide boxes of food to people in need. They are often run by church or community groups. There are over 300 food banks across the UK.

Some food banks offer a hot meal and advice service when you go to collect your food box. If you live in a rural area and cannot afford to travel to collect your box, some food banks offer a free delivery service.

You need a voucher to use a food bank. You then exchange this at the food bank for three days’ worth of food. You can get food bank vouchers from local charities, doctors’ surgeries, health visitors, social workers, Citizens Advice and other welfare advice centres.

Phone an adviser

If you have a housing problem, call our expert housing advice helpline
08000 495 495

Email an adviser

If you have a non-urgent problem and would like to speak to an adviser
email us

We are sorry that we cannot provide this information in Welsh, however if you would like to speak to an adviser in Welsh please contact 08000 495 495.

This page was last updated on: July 1, 2019

Shelter Cymru acknowledges the support of Shelter in allowing us to adapt their content. The information contained on this site is updated and maintained by Shelter Cymru and only gives general guidance on the law in Wales. It should not be regarded or relied upon as a complete or authoritative statement of the law.

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