It will normally take at least 5 weeks from the date of your claim to get your first payment. This means that it’s best to apply for UC as soon as you think you’ll need it.

Payments are usually made once a month into your bank account and are made in arrears, not in advance.

Any help you get for your rent will be included in these payments.

If you haven’t got enough to live on whilst you are waiting for your first payment, you can apply for an advance payment.

An advance payment is an interest-free loan you pay back in instalments through future UC payments.

It can help with things like:

• rent
• gas and electricity bills
• food.

An advance payment can be up to 100% of your estimated first payment. It’s best to only ask for what you really need because will have to pay back the advance from your future UC payments. The higher the advance payment, the more that will be deducted from your future UC monthly payments.

If you come off UC, for example because you find a new job, you will still have to pay any advance payment back.

You can also ask for an advance payment if you are waiting for an increase in UC following a change in your circumstances, for example, if you have a new baby or have started a tenancy for the first time.

Use the Money Advice Service budget planner on our website to help you work out how much you need to ask for and have a look at this short video from our friends at Shelter :

To ask for an advance, you can either:

• apply through your online account (click on the ‘apply for an advance’ button)

• speak to your work coach at the Jobcentre, or

• call the UC helpline on 0800 328 5644 (Welsh language call 0800 328 1744).

It may sometimes be possible for payments to be made more often, or to be split between both partners in a couple. This is called an alternative payment arrangement.

To ask for an alternative payment arrangement, you can either:

• speak to your work coach at the Jobcentre
• make a request in your online journal, or
• call the UC helpline on 0800 328 5644 (Welsh language call 0800 328 1744).

Your claim can be backdated for up to a month if you could have claimed earlier but you were prevented from doing so. For example, because :

• you have a disability which affected your ability to claim (both of you if you are a couple)

• you were too ill to claim (both of you if you are a couple)

• your jobseekers allowance (JSA) or employment support allowance (ESA) had ended, but the DWP did not notify you

• the UC Online system wasn’t working.

Tell your work coach about this when you go for your first interview.